Глiб

Hlib Stepanov
Customer Service Specialist
Kyiv | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer service professional with experience supporting clients, resolving issues, handling inquiries and
complaints, and maintaining high-quality customer communication. Strong empathy, active listening, problem-solving,
adaptability and patience. Experienced in working across communication channels and maintaining a
customer-focused approach in fast-paced environments.

KEY SKILLS
Customer Service Problem Solving Communication
Active Listening Empathy Patience
Adaptability Customer Retention Technical Support

PROFESSIONAL EXPERIENCE
DiJust — Customer Service Manager
October 2023 – June 2026

• Provided professional customer support and handled customer inquiries and complaints in a timely manner.

• Resolved customer issues with empathy, patience and a solution-oriented approach.

• Communicated with customers through digital support channels while maintaining service quality and
professionalism.

• Updated customer information and account details accurately and followed established procedures.

• Worked collaboratively with colleagues and internal teams to resolve customer cases and improve the customer
experience.

QWERTY — Customer Support Representative
January 2021 – Present

• Provided quality customer service and technical support in person, by phone and via email.

• Resolved customer issues in a timely manner and provided follow-up to ensure customer satisfaction.

• Developed and maintained a strong understanding of customer service policies and procedures.

• Analyzed customer feedback and contributed to improvements in customer service procedures.

• Supported customer loyalty and retention initiatives.

Pinchuk Art Centre — Guide
September 2018 – June 2019

• Assisted guests with museum exhibits, providing explanations and educational insights.

• Facilitated group tours and ensured a positive visitor experience.

• Communicated effectively with staff to support a seamless guest experience.

• Monitored visitor behavior in accordance with museum guidelines.

EDUCATION
Master’s Degree in Special Education
Special Needs Education

The University of Economics and IT — Bachelor’s in English Translation

September 2019 – May 2023

• Translated and edited documents between English and the target language.

• Ensured accuracy and fluency of translated documents.

• Collaborated with departments to meet translation requirements.

• Researched subject matter and consulted experts to ensure accuracy.

LANGUAGES
English — Professional working proficiency | Ukrainian — Native