Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20303260/

Work experience

Dispatcher

from 03.2025 to now (1 year 8 months)
Logistics Solutions, Remote (Transportation and logistics)

•Coordinated daily dispatch operations, assigning jobs, communicating with drivers, and monitoring deliveries to support timely completion.
•Managed an average of 50–80+ daily orders/dispatch requests, ensuring accurate information and appropriate scheduling.
•Maintained consistent communication with customers and drivers throughout the delivery process, reducing delays and missed updates.
•Monitored shipment and delivery status and promptly escalated operational issues requiring immediate attention.
•Maintained accurate dispatch records, customer information, delivery details, and status updates.
•Resolved customer and driver issues efficiently while maintaining a high standard of service.
•Improved follow-up and communication processes, contributing to 80%+ on-time task completion.

Dispatch Cordinator

from 02.2023 to 11.2024 (1 year 10 months)
Axle Logistics, Remote (Transportation and logistics)

•Handled high-volume customer enquiries, orders, delivery requests, and follow-ups while maintaining accurate records.
•Coordinated communication between customers, drivers, and internal teams to ensure smooth order fulfilment.
•Processed and followed up on 40–60+ customer requests daily, prioritizing urgent and time-sensitive matters.
•Monitored outstanding orders and proactively contacted customers or drivers to prevent avoidable delays.
•Resolved customer complaints and operational issues while maintaining professional and effective communication.
•Supported scheduling, order verification, documentation, and daily operational reporting.
•Maintained a 95%+ customer service accuracy/response standard through careful documentation and timely follow-up.

Freight Dispatcher

from 07.2020 to 09.2022 (2 years 3 months)
VIONIX LLC, Remote (Transportation and logistics)

•Managed customer accounts and business relationships while identifying client needs and providing timely solutions.
•Processed and coordinated high volumes of customer orders and enquiries, ensuring accurate information and timely fulfilment.
•Communicated with customers throughout the order cycle, providing updates, resolving issues, and maintaining strong service relationships.
•Coordinated with internal teams to ensure customer requests were accurately processed and completed.
•Maintained detailed customer and order records while ensuring timely follow-up on outstanding requests.
•Handled multiple customer accounts simultaneously while consistently meeting deadlines and service requirements.
•Contributed to improved customer retention and service delivery through proactive communication and efficient issue resolution.

Career break

from 09.2019 to 06.2020 (10 months)
Working on a personal project

Education

University of Nigeria

Medical Radiography and Radiological Sciences, Kyiv
Higher, from 2020 to 2025 (5 years)

Knowledge and skills

• 3D scanning
• Technical Troubleshooting
• Tic
• Zendesk
• JIRA
• Lead Conversion
• Stakeholder Management

Language proficiencies

English — fluent

Additional information

•Available for remote dispatch and logistics operations
•Comfortable working U.S. and Ukranian time zones
•Reliable high-speed Internet access
•Backup power system available for uninterrupted remote work
•Strong English communication skills
•Available for flexible schedules