Kamsy

KAMSY ISIOGU
CUSTOMER SERVICE REPRESENTATIVE / CUSTOMER SERVICE MANAGER
[open contact info](look above in the "contact info" section) | Telegram: @kamsiyochii | Available for full-time work

PROFESSIONAL SUMMARY
Customer-focused and dependable professional with experience in sales and direct customer interaction. Skilled at understanding customer needs, responding to enquiries, providing clear information, resolving routine concerns, and maintaining a professional service experience. Strong communication, organization, problem-solving and multitasking abilities. Comfortable using Microsoft Office and learning new customer-service systems quickly. Seeking a Customer Service Representative or Customer Service Manager opportunity where I can grow into greater responsibility and contribute to service quality.
CUSTOMER SERVICE SKILLS
• Customer enquiries and complaint handling
• Professional verbal and written communication
• Customer relationship management
• Active listening and needs assessment
• Problem solving and conflict de-escalation
• Customer satisfaction and service quality
• Telephone, email and face-to-face support
• Sales support and product knowledge
• Follow-up and issue resolution
• Teamwork and cross-functional communication
• Task prioritization and multitasking
• Record keeping and data entry
• Attention to detail and accuracy
• Microsoft Word, Excel and PowerPoint
• Fast learning and adaptability
PROFESSIONAL EXPERIENCE
Sales Representative — GreatBuy Limited
Store Sales Representative
• Welcomed and assisted customers professionally, creating a positive customer experience.
• Listened to customer needs and provided relevant product information and assistance.
• Responded to customer questions clearly and handled routine concerns professionally.
• Supported customers through the buying process and maintained a helpful, service-oriented approach.
• Managed multiple customer interactions and daily responsibilities while maintaining accuracy.
• Communicated effectively with colleagues to support smooth day-to-day operations.
• Developed strong transferable skills in customer service, sales, communication, problem solving and relationship building.
EDUCATION
Miva Open University — BSc Accounting, 2026–2028 (ongoing)
Danylo Halytsky Lviv National Medical University, Ukraine — Medical studies, 2019–2025
LEADERSHIP & MANAGEMENT POTENTIAL
• Able to take ownership of customer issues and follow them through to resolution.
• Able to maintain professional service standards during busy periods.
• Comfortable coordinating tasks, communicating priorities and supporting team members.
• Strong willingness to develop into supervisory and customer-service management responsibilities.
• Responsible, dependable and committed to continuous improvement.
CORE STRENGTHS
• Patient and respectful with customers
• Confident communicator
• Organized and dependable
• Calm under pressure
• Strong attention to detail
• Positive and service-oriented attitude
• Quick learner and adaptable
• Able to work independently or as part of a team
TECHNICAL SKILLS
Microsoft Office: Microsoft Word, Excel and PowerPoint; email, internet research and general computer use.
AVAILABILITY
Ready to work full time.