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Tracking specialist
- City of residence:
- Lviv
- Ready to work:
- Remote
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Anna Lviv
Lviv, Ukraine | [open contact info ](look above in the "contact info" section) (Viber) | [open contact info ](look above in the "contact info" section) (WhatsApp)
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Open to Remote (USA / Night Shifts / Global)
SUMMARY
Detail-oriented Customer Support Specialist and Entry-Level Logistics
Coordinator with a strong technical background and upper-intermediate
to advanced English (B2/C1). Experienced in CRM management,
end-to-end B2B/B2C client communication, and digital workflow
organization.
Fast learner, eager to undergo further specialized corporate training, and
fully prepared to work remote night shifts aligned with US time zones
(EST/PST).
CORE SKILLS
Logistics & Tracking (Entry-Level): Foundational US Freight Market
Knowledge, Shipment Tracking & Tracing (Basics), Data Entry.
Systems & Software:
CRM Systems (lead tracking, updates),
ERP & Accounting Software foundations (1C), Digital Workflow
Systems.
Client Management: B2B/B2C Client Communication, Issue Escalation &
Resolution, Customer Onboarding Support.
Professional Attributes: Analytical thinking, problem-solving, high
adaptability, structured reporting.
Languages: English (B2+/C1 - Fluent written and spoken), Ukrainian
(Native).
EXPERIENCE
Logistics & Dispatch Operations (Trainee / Entry-Level)
Completed 2 weeks of intensive introductory onboarding; eligible for a
professional recommendation upon request.
Eager to adapt to company-specific TMS (Transportation Management
Systems) and internal tracking workflows.
Project / Sales Manager
Private Business Projects | Ukraine (Remote)Managed end-to-end client
communication, onboarding, and post-sale support for international
accounts.
Maintained CRM database integrity: tracked leads, updated client
records, and ensured data accuracy.
Resolved customer inquiries, managed issue escalations, and
coordinated internal workflows to hit delivery metrics.
Utilized accounting and ERP infrastructure to prepare operational reports
and handle structured documentation.
EDUCATION & TRAINING
Master’s Degree / Specialist in Veterinary Sanitary Expertise (With
Honors / Red Diploma)
Lviv National University of Veterinary Medicine and
Biotechnology1991–1996
Postgraduate Diploma / Professional CoursesLviv Polytechnic National
University.
Graduation Year: 2006
Focus: Basics of UI, Digital Systems, and Workflow Automation.
Lviv, Ukraine | [
[
Open to Remote (USA / Night Shifts / Global)
SUMMARY
Detail-oriented Customer Support Specialist and Entry-Level Logistics
Coordinator with a strong technical background and upper-intermediate
to advanced English (B2/C1). Experienced in CRM management,
end-to-end B2B/B2C client communication, and digital workflow
organization.
Fast learner, eager to undergo further specialized corporate training, and
fully prepared to work remote night shifts aligned with US time zones
(EST/PST).
CORE SKILLS
Logistics & Tracking (Entry-Level): Foundational US Freight Market
Knowledge, Shipment Tracking & Tracing (Basics), Data Entry.
Systems & Software:
CRM Systems (lead tracking, updates),
ERP & Accounting Software foundations (1C), Digital Workflow
Systems.
Client Management: B2B/B2C Client Communication, Issue Escalation &
Resolution, Customer Onboarding Support.
Professional Attributes: Analytical thinking, problem-solving, high
adaptability, structured reporting.
Languages: English (B2+/C1 - Fluent written and spoken), Ukrainian
(Native).
EXPERIENCE
Logistics & Dispatch Operations (Trainee / Entry-Level)
Completed 2 weeks of intensive introductory onboarding; eligible for a
professional recommendation upon request.
Eager to adapt to company-specific TMS (Transportation Management
Systems) and internal tracking workflows.
Project / Sales Manager
Private Business Projects | Ukraine (Remote)Managed end-to-end client
communication, onboarding, and post-sale support for international
accounts.
Maintained CRM database integrity: tracked leads, updated client
records, and ensured data accuracy.
Resolved customer inquiries, managed issue escalations, and
coordinated internal workflows to hit delivery metrics.
Utilized accounting and ERP infrastructure to prepare operational reports
and handle structured documentation.
EDUCATION & TRAINING
Master’s Degree / Specialist in Veterinary Sanitary Expertise (With
Honors / Red Diploma)
Lviv National University of Veterinary Medicine and
Biotechnology1991–1996
Postgraduate Diploma / Professional CoursesLviv Polytechnic National
University.
Graduation Year: 2006
Focus: Basics of UI, Digital Systems, and Workflow Automation.
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The candidate's resume is posted at https://www.work.ua/resumes/20318536/