Владислав

Vladyslav Fedorovych
Suceava, Romania | Date of Birth: November 5, 2004
Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section) | Telegram: @Vlados_Original

PROFESSIONAL SUMMARY
Motivated Sales Manager and Customer Support Specialist with 3 years of experience in sales, client
communication, customer support, and relationship management. Experienced in working with both Ukrainian
and international markets, including Europe, the USA, Canada, Africa, Australia, and New Zealand. Skilled in
communicating with clients via phone, chat, email, and online meetings, identifying customer needs, presenting
products and services, handling objections, following up with leads, and supporting clients throughout the sales
process.

Consistently worked toward and achieved individual sales targets while building long-term client relationships
and maintaining a high level of customer service. Fast learner with strong communication skills, adaptability,
and a strong motivation for professional growth. Currently completing a Bachelor's Degree in Air Traffic
Management, providing an additional aviation and technical background.

PROFESSIONAL EXPERIENCE
2023 – 2026
Sales Manager / Customer Support Specialist
NDA (Crypto Industry)
• Managed communication with prospective and existing clients through phone calls, chats, email, and online
meetings.
• Worked with clients across international markets, including Europe, the USA, Canada, Africa, Australia, and New
Zealand.
• Identified customer needs and provided tailored product and service consultations.
• Presented company products and explained their key benefits in a clear and professional manner.
• Handled objections, followed up with leads, and supported clients throughout the full sales process.
• Maintained customer information and sales activity records using CRM systems.
• Monitored communication and deal progress throughout the sales cycle.
• Built and maintained long-term relationships with clients, focusing on customer satisfaction and retention.
• Consistently worked toward and achieved individual sales targets.
• Provided post-sale support and assisted clients with product- and service-related questions.
Markets: 2023–2024 — Ukraine | 2024–2026 — Europe, USA, Canada, Africa, Australia & New Zealand
2022 – 2023
Sales Consultant
Alcohol Retail
• Consulted customers and helped them select products according to their needs.
• Provided product information and recommendations.
• Communicated directly with customers and maintained a high level of service.
• Assisted with sales operations and daily store activities.
2022
Merchandiser
Bayadera Logistics
• Represented and promoted premium alcohol products in retail locations.
• Maintained product presentation and merchandising standards.
• Communicated with retail staff and supported product visibility.
• Monitored product placement and availability.
2022 – 2023
Cook
Sushi Master
• Prepared food products according to company standards.
• Maintained cleanliness and workplace organization.
• Worked efficiently as part of a team in a fast-paced environment.
• Followed food safety and operational procedures.
2020 – 2022
Courier / Customer Service
Sushi Master
• Delivered company products directly to customers.
• Communicated with customers and provided professional service.

• Handled customer payments and maintained cash discipline.
• Ensured accurate and timely delivery of orders.
• Developed strong customer service, responsibility, and time-management skills.

EDUCATION
2022 – 2026
Bachelor's Degree in Air Traffic Management
Kyiv Aviation Institute (formerly National Aviation University) — Kyiv, Ukraine

KEY SKILLS
Sales Management • International Client Communication • Customer Support • CRM Management • Needs
Analysis • Product Presentation • Objection Handling • Lead Follow-up • Customer Retention • Sales Target
Achievement • Negotiation • Microsoft Excel • Microsoft Word • AI Tools • Teamwork • Fast Learning •
Adaptability

LANGUAGES
Ukrainian — Native | Russian — Native | English — Intermediate (B1) | Romanian — Currently Learning