Крістіна

KRISTINA KOBYZHCHA
Kyiv, Ukraine · Open to Remote
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

P R O F E S S I O N A L S U M M A RY

Customer-focused professional with 7 years of experience in client communication, education, and self-
employment. English proficiency at C1 level with strong communication, problem-solving, and
interpersonal skills. Experienced in understanding clients' needs, providing personalized support,
managing multiple clients, and building long-term professional relationships. An adaptable professional
seeking to transition into Customer Support or Customer Success, with an interest in Account
Management within an international environment.

CORE SKILLS

Customer Support Customer Communication Client Relationship Management

Problem Solving Conflict Resolution Customer Experience Time Management

Onboarding & Retention Microsoft Office Google Workspace Zoom

Google Meet Microsoft Teams

WORK EXPERIENCE

Self-Employed English Tutor
Kyiv, Ukraine (Remote) · August 2022 – Present
• Managed a personal client base of 20+ active students and maintained long-term professional
relationships.
• Provided personalized solutions based on individual client requirements.
• Managed scheduling, payments, client communication, and ongoing service delivery independently.
• Handled client questions, feedback, and requests in a timely and professional manner.
• Built strong client relationships with an approximate retention rate of 90%.
• Proactively identified at-risk clients and initiated targeted check-ins to improve long-term
engagement and reduce drop-off.

English Teacher
Tutor Eng · November 2019 – July 2022
• Onboarded new students according to the company's intake process, conducting needs
assessments and setting expectations.
• Provided personalized support and adapted services to individual client requirements.
• Monitored client progress and provided regular feedback.
• Participated in team meetings to share best practices, discuss students' progress, and coordinate
scheduling.
• Used digital tools and online platforms including Google Docs, Google Meet, Zoom, and Microsoft
Teams to organize communication and service delivery.

Intern / Administrative Assistant

Translation Bureau · October 2019
• Processed and proofread documents, ensuring accuracy and attention to detail.
• Supported day-to-day administrative tasks and internal coordination.

E D U C AT I O N

Master's Degree in English and French Languages and Foreign Literature
National Pedagogical Dragomanov University, Ukraine · 2021
Bachelor's Degree in Germanic Languages and Literatures (including Translation)
National Pedagogical Dragomanov University, Ukraine · 2020

LANGUAGES

English — C1 (Advanced) · Ukrainian — Native · French — Pre-Intermediate

C E R T I F I C AT I O N S & P R O F E S S I O N A L D E V E L O P M E N T

HubSpot Academy: Inbound Certification (In Progress)
HubSpot Academy: Service Hub Software Certification (In Progress)