Крістіна

Kristina Ishchenko
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Nationality: Ukrainian
Lives: United Kingdom/Ukraine

Detail-oriented Operations & Client Support Specialist with 3+ years of experience in
fast-paced environments, team coordination, and client-facing roles in the UK.
Skilled in process optimization, cross-departmental communication, and operational
efficiency. Adaptable, structured, and fast at learning software tools and internal
management systems. Fluent in English (Advanced/C1) and Native Ukrainian.
EMPLOYMENT HISTORY

Shift Team Leader, Doux Chaton, Manchester (December 2025 – July 2026)

● Coordinated daily shift operations and maintained workflow efficiency in a
high-volume service environment.
● Assisted in onboarding and informal training of new team members on
operational guidelines and quality standards.
● Identified operational bottlenecks during peak hours and adjusted shift
workflows to ensure smooth delivery.
● Maintained high service standards and addressed client requests promptly.

Client Experience & Operations Specialist, The Sloane Club, London UK
(December 2024 – September 2025)

● Acted as the main point of contact for members and high-profile guests,
handling requests and resolving operational issues.
● Coordinated inter-departmental communications (Front Desk,
Housekeeping, Operations) to support smooth daily management.
● Utilized Opera PMS software for guest management, scheduling, and
system tracking.
● Gathered operational feedback and shared insights with management to
help refine internal service workflows.

Operations & Service Assistant, Forvis Mazars, London UK (March 2023 – July
2024)
● Supported daily operational routines, stock monitoring, and compliance with
health and safety regulations.
● Coordinated service execution during corporate events, ensuring timely
delivery for large groups.
● Completed certifications in Health & Safety, Food Hygiene, and Profit
Protection Compliance.

EDUCATION, SKILLS AND OTHER EXPERIENCE

University (Borys Grinchenko Kyiv University, Ukraine, 2019 - 2023): English (A);
Japanese (A); Literature (A); Critical and analytical reading (A); Teaching English at
school (A)
School (Natural Sciences and Mathematics School, Ukraine, 2019): I graduated and
passed the national examination for university entrance.
Courses (IELTS and General English Advanced C1, English Path, London (July -
September 2022))

IT: advanced user of Word, PowerPoint. Basic user of Figma.

Languages: Ukrainian (mother tongue), Russian (advanced), English (advanced),
Japanese (elementary) and Korean (basic).

Other interests: project management and business analysis.