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Petro

Customer support specialist

Considering positions:
Customer support specialist, Technical Sales Specialist (B2B), Clinical Laboratory Biochemist, Biotechnologist, Laboratory Analyzer Operator
Age:
22 years
City of residence:
Ivano-Frankivsk
Ready to work:
Remote

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PETRO HATS
SALES & CUSTOMER SUPPORT / BIOCHEMISTRY & BIOTECHNOLOGY

PROFESSIONAL PROFILE
I combine customer-facing sales experience with hands-on laboratory work. At
Ingredient Plus I develop B2B opportunities for industrial enzyme solutions -
from prospect research and first contact to commercial calculations, proposals
and coordination with Novonesis. I also support Ukrainian-English
PROFILE
communication during technical and commercial discussions. At Medservice I
AGE work with automated blood-testing analyzers and routine quality control.
22 Open to remote sales/customer support or an on-site laboratory role,
LOCATION including relocation.
Ivano-Frankivsk, Ukraine
CAREER DIRECTION 01
ENGLISH
C1 - certified
REMOTE SALES & CUSTOMER SUPPORT
RELOCATION
Open within Ukraine and
internationally WHAT I BRING TO A SALES ROLE
REMOTE AVAILABILITY • B2B prospecting, first contact and customer follow-up.
• Chat and email communication, needs clarification and technical explanation.
KYIV TIME
08:00-15:00 • Commercial offers, pricing, margins, dosage and customer-value calculations.
or 19:00-24:00 • Technical sales experience with industrial enzyme solutions and international
FORMAT supplier coordination.
Remote sales / customer support

CONTACT

PHONE B2B & TECHNICAL SALES EXPERIENCE
[open contact info](look above in the "contact info" section)
EMAIL Enzyme Solutions Manager | B2B Wholesale Distribution
[open contact info](look above in the "contact info" section)
Ingredient Plus LLC | Ukraine | 2026
LINKEDIN
View LinkedIn profile • Develop potential B2B customers among vegetable-oil and other industrial
LANGUAGES
processing companies.
• Research production sites, identify technologists and decision-makers, and
UKRAINIAN initiate customer communication.
Native
ENGLISH
• Collect process data and match enzyme solutions to the customer's production
C1 needs.
• Prepare commercial offers, technical materials, dosage calculations and
product information.
• Build pricing, margin and business-case calculations to compare enzyme cost
with customer value.
• Coordinate product selection, pricing, technical questions and trial preparation
with Novonesis representatives.
• Provide Ukrainian-English interpretation during technical and commercial
discussions between companies.
Earlier customer-facing sales experience
Previous retail/customer-facing work gave me practical experience speaking
directly with customers and working in a day-to-day sales environment.

PETRO HATS • CV • 1 / 2

PETRO HATS
CV - PAGE 2
LABORATORY &
SALES SKILLS BIOTECHNOLOGY
CAREER DIRECTION 02
• B2B sales
• Customer support
WHAT I BRING TO A LABORATORY ROLE
• Prospect research
• Hands-on work with automated clinical analyzers used for blood testing.
• Chat & email
• Reagents, calibrators, controls and routine quality-control procedures.
• Commercial offers
• Result review, analytical workflow monitoring and identification of routine
• Pricing & margins analyzer/assay issues.
• Technical sales • Academic background in biochemistry and biotechnology with research experience in
protein systems.
LABORATORY SKILLS

• Automated analyzers
• Blood testing
• Reagents & calibrators
CLINICAL LABORATORY EXPERIENCE
• Quality control
• Result review Clinical Laboratory Biochemist & Biotechnologist | Analyzer
• Routine troubleshooting
Operator
SOFTWARE & DIGITAL Medservice | Ivano-Frankivsk | 2026 - Present

OFFICE • Operate automated clinical analyzers used for blood testing and routine
Excel, Word, PowerPoint laboratory diagnostics.
WEB DEVELOPMENT • Work with reagents, calibrators, control materials and quality-control
Company websites, landing pages procedures.
& web tools
PYTHON
• Run and monitor analyses, review results and maintain a consistent analytical
Custom programs, calculators & workflow.
automation • Identify routine analyzer or assay issues and follow laboratory troubleshooting
BUSINESS COMMUNICATION procedures.
UA ↔ EN technical & commercial
translation
• Work in a setting where accuracy, traceability and responsible handling of
analytical results are essential.
PERSONAL
EDUCATION
LIFESTYLE
Non-smoker
Master's Degree - Biochemistry
No alcohol
SPORT Vasyl Stefanyk Carpathian National University | 2025 - Present
Strength training - 5+ years
Specialty: Biology and Biochemistry | Educational programme: Biochemistry
ON-SITE WORK
Laboratory schedule negotiable Bachelor's Degree - Biochemistry and Biotechnology
Vasyl Stefanyk Carpathian National University | 2021 - 2025

RESEARCH & TECHNICAL BACKGROUND
Master's research focuses on fluorescent molecular rotors in amyloid protein
systems, including alpha-synuclein fibrils. Practical work includes fluorescence-
based measurements, protein aggregation experiments, repeated measurements
and statistical evaluation.

PETRO HATS • CV • 2 / 2

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