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Маріанна
Помічник директора
- Age:
- 37 years
- City of residence:
- Odesa
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberMessenger
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You can get this candidate's contact information from https://www.work.ua/resumes/20368003/
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MARIANNA BAIBEKOVA
CONTACT PROFILE
Motivated and detail-oriented professional with over 10 years of
[open contact info ](look above in the "contact info" section) experience in administrative and client-facing roles. Strong
communication, problem-solving, and organizational skills with the ability
[open contact info ](look above in the "contact info" section)
to manage multiple tasks efficiently. Reliable, adaptable, and committed
Odesa, Ukraine to delivering high-quality results.
PROFESSIONAL E X P E R I E N C E
Underwriting Operations Specialist (Submission Team, U.S. Merchants)
SKILLS Encompay Inc. Feb 2025 - June 2026
· Managed the preparation and submission of client application packages
CRM Systems and supporting documentation.
· Reviewed documentation for accuracy, completeness, and compliance
Microsoft Office with company requirements.
Communication · Communicated with clients via email to support account processing and
resolve inquiries.
Problem Solving · Performed account reviews using internal databases and systems to
Attention to Detail verify information and identify potential issues.
· Maintained accurate client records and documentation within the CRM
Customer Service system.
Cross-functional Teamwork
Customer Service Specialist
Generative AI Tools Independent Contractor Jan 2022 - Nov 2024
· Managed customer inquiries across phone, email, and online chat,
delivering timely and professional assistance.
LANGUAGES · Provided accurate product and service information and guided
customers through relevant policies and procedures.
English (Upper Intermediate, B2+) · Investigated and resolved customer complaints and complex service
issues while adhering to company standards.
Ukrainian (Native)
· Collaborated with cross-functional teams, including warehouse and
Russian (Fluent) technical support, to resolve customer issues and ensure effective
solutions.
E
· DUCATION
Bachelor of Culture Studies 2006 - 2010
Major: Documentation Management and Information Services
Rivne State University of Humanities
CONTACT PROFILE
Motivated and detail-oriented professional with over 10 years of
[
communication, problem-solving, and organizational skills with the ability
[
to manage multiple tasks efficiently. Reliable, adaptable, and committed
Odesa, Ukraine to delivering high-quality results.
PROFESSIONAL E X P E R I E N C E
Underwriting Operations Specialist (Submission Team, U.S. Merchants)
SKILLS Encompay Inc. Feb 2025 - June 2026
· Managed the preparation and submission of client application packages
CRM Systems and supporting documentation.
· Reviewed documentation for accuracy, completeness, and compliance
Microsoft Office with company requirements.
Communication · Communicated with clients via email to support account processing and
resolve inquiries.
Problem Solving · Performed account reviews using internal databases and systems to
Attention to Detail verify information and identify potential issues.
· Maintained accurate client records and documentation within the CRM
Customer Service system.
Cross-functional Teamwork
Customer Service Specialist
Generative AI Tools Independent Contractor Jan 2022 - Nov 2024
· Managed customer inquiries across phone, email, and online chat,
delivering timely and professional assistance.
LANGUAGES · Provided accurate product and service information and guided
customers through relevant policies and procedures.
English (Upper Intermediate, B2+) · Investigated and resolved customer complaints and complex service
issues while adhering to company standards.
Ukrainian (Native)
· Collaborated with cross-functional teams, including warehouse and
Russian (Fluent) technical support, to resolve customer issues and ensure effective
solutions.
E
· DUCATION
Bachelor of Culture Studies 2006 - 2010
Major: Documentation Management and Information Services
Rivne State University of Humanities
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The candidate's resume is posted at https://www.work.ua/resumes/20368003/