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Customer support specialist
- Considering positions:
- Customer support specialist, Content Assistant, Chat Manager, Chat Support Specialist, IT Support Specialist (Chat, Tickets), Content Moderation Specialist
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
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Polina Diachyna
Full Name: Polina Diachyna
Email: [open contact info ](look above in the "contact info" section) Telegram: lilachh
Summary
Detail-oriented and adaptable professional with advanced English proficiency (C1-C2) and
strong written communication skills. Specialized in text-based tasks, message management, and
clear remote collaboration. Open to new opportunities, eager to learn quickly, and ready to bring
a linguistic background and high responsibility to a dynamic remote team.
Core skills
Native Ukrainian, advanced English (C1-C2) and French (A2)
Communication &
proficiency, clear interaction with clients, and building trusting
Languages
relationships
Information
Fast reading, quick information analysis, and attention to detail.
Processing
High responsibility, adaptability, punctuality, and a fast-learning
Self-Management
mindset.
Employment history
Dates Role Key achievements
Managed all client communications via
messengers and email, successfully
Private Language
interacting with diverse clients of all
Tutor &
ages and backgrounds.
Communication
2024 – 2026 Developed advanced skills in prompt,
Specialist
clear, and polite written explanations,
(Independent
tailoring communication style to
practice)
individual needs and ensuring effective
issue resolution.
Education
Year 2024 - Present
Degree Bachelor of Arts in Philology (English and French)
Institution Igor Sikorsky Kyiv Polytechnic Institute
Full Name: Polina Diachyna
Email: [
Summary
Detail-oriented and adaptable professional with advanced English proficiency (C1-C2) and
strong written communication skills. Specialized in text-based tasks, message management, and
clear remote collaboration. Open to new opportunities, eager to learn quickly, and ready to bring
a linguistic background and high responsibility to a dynamic remote team.
Core skills
Native Ukrainian, advanced English (C1-C2) and French (A2)
Communication &
proficiency, clear interaction with clients, and building trusting
Languages
relationships
Information
Fast reading, quick information analysis, and attention to detail.
Processing
High responsibility, adaptability, punctuality, and a fast-learning
Self-Management
mindset.
Employment history
Dates Role Key achievements
Managed all client communications via
messengers and email, successfully
Private Language
interacting with diverse clients of all
Tutor &
ages and backgrounds.
Communication
2024 – 2026 Developed advanced skills in prompt,
Specialist
clear, and polite written explanations,
(Independent
tailoring communication style to
practice)
individual needs and ensuring effective
issue resolution.
Education
Year 2024 - Present
Degree Bachelor of Arts in Philology (English and French)
Institution Igor Sikorsky Kyiv Polytechnic Institute
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The candidate's resume is posted at https://www.work.ua/resumes/20369401/