Олена

ELENA NUROMSKAYA
SALES • CLIENT RELATIONS • OPERATIONS MANAGER

PROFESSIONAL PROFILE
Client-focused professional with experience in sales, customer service, digital marketing,
hospitality, education and operational management in a U.S. appliance repair company.
Skilled in SPIN Selling, needs assessment, customer communication, objection handling,
follow-up, scheduling, service coordination and problem solving. Adaptable to Sales,
HR/Recruitment, Management, Real Estate, Logistics/Operations and Marketing roles.
EXPERIENCE
Manager - U.S. Appliance Repair Company
• Coordinated customers, technicians, service requests, schedules and appointment updates.
CONTACT • Handled customer concerns, schedule changes and operational issues while maintaining clear
communication.
• [open contact info](look above in the "contact info" section)
• Strengthened skills in operations management, dispatch-style coordination, prioritization, conflict
• [open contact info](look above in the "contact info" section)
resolution, multitasking and cross-cultural communication.
• Kyustendil, Bulgaria
Sales Specialist - Educational Courses 9 months
CORE SKILLS • Consulted prospective customers and recommended learning programs based on their goals and
needs.
• Sales & Client Relations
• Used SPIN Selling, product presentation, objection handling and follow-up to support customer
• SPIN Selling decisions.
• Needs Assessment
• Negotiation & Objection
Freelance Digital Marketing Specialist 2020-2022
• Managed client communication from needs assessment through project delivery and follow-up.
Handling
• Planned Meta Ads campaigns and presented results and recommendations to clients.
• Follow-up & Relationship
Building Hotel Administrator - Partizan Hotel & Restaurant 2018-2020
• Customer Service • Managed reservations, payments, guest inquiries and administrative documentation.
• Operations Coordination • Resolved difficult situations and built trusted relationships with local and international guests.
• Scheduling & Prioritization English Teacher & Methodologist - Antischool
• Problem Solving • Identified students' needs, adapted communication and supported long-term engagement.
• Team Coordination • Explained complex information clearly and provided structured feedback.
· Analytical thinking
TOOLS CORE STRENGTHS
· Multitasking
Empathy • Confident communication • Initiative • Organization • Responsibility • Persistence •
•
TOOLS CRM systems - developing
Adaptability • Customer and results focus
• Google Workspace
·•CRM systems
Google - developing
Sheets EDUCATION
·•GoogleTrello Workspace
/ Notion
·•Google
CanvaSheets
/ ChatGPT
Kyiv University of Tourism, Economics and Law (KUTEP)
·•Trello / Notion
Microsoft Excel - developing Coursework in Hospitality and Restaurant Management - degree not completed
· Canva / ChatGPT
LANGUAGES
· Microsoft Excel - developing
• Ukrainian - Native
LANGUAGES
• Russian - Native
·•Ukrainian
English -- B2
Native
·•Russian - Native
Bulgarian - Basic
· English - B2
· Bulgarian - Basic