Евгения
Зооняня, 30 000 UAH
- Considering positions:
- Зооняня, Customer support representative, оператор контакт-центру, модератор, адміністратор
- Employment type:
- full-time, part-time
- Age:
- 35 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/20397589/
Work experience
Team leader, QA, Shift Leader, SME, customer support rep
from 05.2015 to 12.2025
(10 years 8 months)
Namecheap inc, Київ (IT)
I worked on 5 different positions during these years and gained the following knowledges/worked with following cases:
• Investigating and processing complaints related to Namecheap services in chats/ticket system;
• Working with different types of abuse, such as phishing, fraud, malware, unsolicited email activity, copyright, trademark, identity theft, unauthorized redirects, parking pages, and FreeDNS-hosted domains;
• Working on tasks such as technical reports (ddos, LVE, mysql abuse) and investigation documents;
• Communicating with customers regarding suspended/canceled services, TOS violations, and other related topics via emails;
• Communication with Registries and other ISPs, working with domains on serverHold status.
• Working with UDRP cases;
• Working with Spamhaus organization;
• Growth in legal areas such as huge experience in communication with the Senior Legal team.
Education
H.S. Skovoroda Kharkiv National Pedagogical University
English Language and Literature, General, Харків
Higher, from 2008 to 2013 (5 years)
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The candidate's resume is posted at https://www.work.ua/resumes/20397589/