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Support manager
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Yehor Panchenko
Support & Sales Specialist
Telegram: @Skot1x
EXPERIENCE
Support Manager
Micapay (FinTech) | April 2025 – August 2026
• Client Communication & Support: Served as the primary point of contact via email, web forms, Telegram, and
LinkedIn, handling client inquiries throughout the relationship lifecycle.
• Issue Resolution & Follow-up: Managed proactive follow-ups and resolved client issues, escalating complex
cases when needed to maintain satisfaction.
• Data & CRM Management: Maintained a comprehensive database tracking contact details, interaction history, and
case statuses for accurate reporting.
• Reporting: Prepared monthly summaries and KPI scorecards analyzing response times and resolution rates.
• Document Management: Handled document workflow, including NDAs, onboarding documents, and partnership
agreements.
Sales Manager
GotYourBackSupport | March 2024 – August 2024
• Communicated directly with global B2C clients (US, UK, CA, AU) to identify their needs and match them with
suitable products and services.
• Managed the full initial sales conversation, successfully navigating from uncovering client pain points to closing
deals over the phone.
• Maintained clean, organized lead tracking and accurate sales data utilizing CRM tools and Google Sheets.
Restaurant Employee
McDonald's | June 2023 – October 2023
• Delivered efficient customer service and collaborated with team members in a fast-paced environment.
EDUCATION
Kyiv National Linguistic University — Spanish and Foreign Literature Teacher
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute" — Automation and
Computer-Integrated Technologies of Cyber-Energy Systems
SKILLS
Sales & Partnerships: B2C Sales, Lead Generation, Deal Closing, Partner Relations, Outreach Strategy, Needs
Assessment.
Tools & Tech: CRM Software, MS Excel, Google Sheets, Cloud Document Management.
Operations: KPI Tracking, Monthly Reporting, Data Management, Compliance (NDAs).
Soft Skills: Cross-cultural Communication, Negotiation, Active Listening, Adaptability.
LANGUAGES
Ukrainian: Native | English: Advanced (C1.1) | Spanish: Pre-Intermediate (B1) | Polish: Intermediate
Support & Sales Specialist
Telegram: @Skot1x
EXPERIENCE
Support Manager
Micapay (FinTech) | April 2025 – August 2026
• Client Communication & Support: Served as the primary point of contact via email, web forms, Telegram, and
LinkedIn, handling client inquiries throughout the relationship lifecycle.
• Issue Resolution & Follow-up: Managed proactive follow-ups and resolved client issues, escalating complex
cases when needed to maintain satisfaction.
• Data & CRM Management: Maintained a comprehensive database tracking contact details, interaction history, and
case statuses for accurate reporting.
• Reporting: Prepared monthly summaries and KPI scorecards analyzing response times and resolution rates.
• Document Management: Handled document workflow, including NDAs, onboarding documents, and partnership
agreements.
Sales Manager
GotYourBackSupport | March 2024 – August 2024
• Communicated directly with global B2C clients (US, UK, CA, AU) to identify their needs and match them with
suitable products and services.
• Managed the full initial sales conversation, successfully navigating from uncovering client pain points to closing
deals over the phone.
• Maintained clean, organized lead tracking and accurate sales data utilizing CRM tools and Google Sheets.
Restaurant Employee
McDonald's | June 2023 – October 2023
• Delivered efficient customer service and collaborated with team members in a fast-paced environment.
EDUCATION
Kyiv National Linguistic University — Spanish and Foreign Literature Teacher
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute" — Automation and
Computer-Integrated Technologies of Cyber-Energy Systems
SKILLS
Sales & Partnerships: B2C Sales, Lead Generation, Deal Closing, Partner Relations, Outreach Strategy, Needs
Assessment.
Tools & Tech: CRM Software, MS Excel, Google Sheets, Cloud Document Management.
Operations: KPI Tracking, Monthly Reporting, Data Management, Compliance (NDAs).
Soft Skills: Cross-cultural Communication, Negotiation, Active Listening, Adaptability.
LANGUAGES
Ukrainian: Native | English: Advanced (C1.1) | Spanish: Pre-Intermediate (B1) | Polish: Intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/20398339/