Анна

ANNA HARKUSHA
Operations Manager — Research & QA Leadership
CONTACT
Ukraine · Remote
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
EDUCATION
Master's — Business Administration & Management
Alfred Nobel University, 2018–2020
Master's — English & Spanish Philology and Translation
Alfred Nobel University, 2009–2014
EXPERTISE
B2B Lead Research & Qualification
Data Enrichment & List Building
Quality Assurance & Data Auditing
Team Management
Process Documentation & SOP Design
Google Workspace Administration
TOOLS & PLATFORMS
Outreach.io · Sales Navigator · Crunchbase
Asana · Confluence
Google Sheets · Slack
LANGUAGES
Ukrainian — Native
English — Professional
Spanish — Intermediate
PROFILE
Operations Manager with 4+ years of experience managing B2B research operations, QA, and distributed teams. At DataBees, progressed from QA into operations leadership, turning Sales and Marketing campaign strategies into clear research processes. Experienced with AI tools (GPT for Sheets, Claude) to automate research and improve data quality. MBA graduate with a background in international trade.
WORK EXPERIENCE
DataBees · Full-time
Senior Operations Manager Jan 2025 – Jul 2026
– Led a distributed research and QA function supporting 5+ concurrent B2B research and outbound campaigns across North American and European markets.
– Managed a distributed team of 15 researchers and QA professionals across India and the Philippines.
– Partnered with Sales and Marketing to turn ICP and campaign strategies into researcher instructions, qualification criteria, and data requirements.
– Integrated GPT for Sheets, Claude, and custom AI workflows to automate high-volume data extraction; led data quality audits comparing AI-generated and human-researched outputs.
Operations Manager Feb 2023 – Jan 2025
– Managed daily research operations for a team of 10 researchers and 5 QAs, overseeing workload, quality, and performance reviews.
– Refined lead qualification criteria and title-matching logic across Sales, Marketing, RevOps, and Partnerships personas.
– Developed QA standards for outbound lead research and created onboarding SOPs for new team members across multiple geographies.
Sales Operations Analyst Mar 2022 – Feb 2023
– Owned lead operations within Outreach.io, overseeing lead imports, data quality, and CRM readiness.
– Performed QA on researched B2B leads, verifying accuracy and qualification criteria before hand-off to sales.
– Audited lead databases to identify and resolve duplicates and data inconsistencies.
Research Quality Analyst Sep 2021 – Mar 2022
– Reviewed researcher output for accuracy, completeness, and source quality across B2B lead research campaigns.
– Identified recurring data quality patterns and escalated issues to team leads, contributing to process-level fixes.
Career Break Jan 2020 – Aug 2021
– Completed MBA coursework; took time to focus on professional development before returning to the workforce.
EDS-LTD · Full-time
Foreign Trade Manager Feb 2019 – Dec 2019 · Dnipro, Ukraine
– Managed foreign trade operations, including supplier negotiations, export/import documentation, and international client correspondence.
– Coordinated cross-border logistics and ensured compliance with trade regulations and contractual obligations.
REFERENCES
Joe Porter
Managing Director, DataBees
LinkedIn: [open contact info](look above in the "contact info" section)