Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20408719/

Work experience

English tutor

from 01.2023 to 08.2026 (3 years 8 months)
Great mighty thoughts international school, Remote (Education and science)

Provided virtual teaching and academic support to learners through clear, engaging, and learner-focused instruction. Planned lessons and prepared educational materials, exercises, and assessments according to learners’ educational needs. Explained concepts in simple and accessible ways and adapted teaching approaches to accommodate different learning abilities and styles. Communicated effectively with learners, provided feedback on their progress, and maintained a supportive online learning environment. Developed strong skills in communication, organization, time management, adaptability, problem-solving, and remote working.

Customer support representative

from 07.2019 to 11.2023 (4 years 5 months)
Green cord, Remote (Telecommunications and networking)

Responded to customer enquiries through online channels, including chat, email, and messaging platforms.
Assisted customers with product, service, account, and general enquiries.
Handled customer complaints professionally and worked toward satisfactory resolutions.
Followed up with customers to ensure their issues and requests were properly addressed.
Maintained accurate customer information and communication records.
Communicated clearly and professionally with customers from different backgrounds.
Escalated complex issues when necessary while maintaining good customer relationships.
Managed multiple customer conversations and tasks while working remotely
Maintained a consistently professional and helpful approach when handling customer enquiries and complaints.
Built positive customer relationships through timely responses and effective follow-up.
Improved customer communication by providing clear, easy-to-understand information.
Successfully managed multiple customer requests while maintaining accuracy and professionalism.
Developed strong problem-solving and active-listening skills through regular customer interactions.

Education

Federal university of education alvan ikokwu

Education, Kyiv
Higher, from 2020 to 2024 (4 years)

Knowledge and skills

• Communicability
• Conflict-free
• Adaptability
• Attentiveness
• Management of CRM
• Responsibility
• Organizedness
• Diligence
• Handling objections

Language proficiencies

English — fluent

Additional information

Strong verbal and written communication skills
Fluent in English; able to communicate clearly with diverse customers Customer-focused, patient, empathetic, and professional
Comfortable working remotely and independently
Strong problem-solving and active listening skills
Quick to learn new tools, systems, and processes
Available for international/remote customer support roles
Proficient with Google Workspace and online communication tools