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MAKSYM SHMARHUN
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Brasov, Romania | Open for Remote & Relocation

Freight Broker | Logistics Manager
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PROFESSIONAL SUMMARY
Experienced professional with 4.5+ years of experience working with US and Canadian trucking companies, primarily
during night shifts. Hands-on experience communicating with drivers, fleet managers, and company owners and handling
ELD systems, HOS regulations, logbooks, driver registration, documentation, CRM systems, payment and billing issues,
disputes, and account support. Proactive and solution-oriented, with a strong ability to manage multiple tasks, handle
urgent operational issues, take ownership of problems, and make independent decisions in time-sensitive situations.
Currently working as a Team Lead, responsible for daily operations, task coordination, performance monitoring, employee
support, and escalations.

Core Skills PROFESSIONAL EXPERIENCE
DAT One - Basic Working Knowledge TrackEnsure Inc - Team Lead, Client Relations
ELD Systems (2022 – Present)
Negotiation & Objection Handling
Managed relationships with US and Canadian trucking
HOS Regulations & Logbooks
companies, drivers, fleet managers, and owners.
Driver Registration & Onboarding
Worked with ELD systems, HOS, logbooks, violations,
CRM Systems
and driver registration.
Trucking Operations
Consulted clients on ELD and compliance-related
Driver, Fleet & Owner Communication (Phone & Email)
solutions, identified their needs, and recommended
Payment & Billing Issues
suitable solutions.
Dispute Resolution - Stripe | Triumph (Basic Familiarity)
Handled client objections, negotiations, retention cases,
Logistics Coordination - Order Handover, Shipment
and complex customer situations.
Tracking & Customer Updates
Handled documentation, company accounts, and
Operational Problem-Solving
operational requests.
Time Management & Task Prioritization
Resolved urgent technical, payment, billing, and account
Proactive Issue Management
issues.
Multitasking & Task Prioritization
Managed multiple tasks and time-sensitive issues
Time-Sensitive Decision Making
simultaneously.
Communication & Languages: Promoted to Team Lead, coordinating daily operations
and team performance.
English — B2 (Professional Working Trained and supported agents with complex cases and
Proficiency) Ukrainian — Native escalations.
Russian — Native
Strong presentation & interpersonal skills Studiopack UA — Sales Manager
Team leadership, coaching, and performance 2024 – Present
coordination experience Worked with customers from Romania and Bulgaria.
Managed orders from confirmation to production and
Personal Qualities:
delivery.
Fast Learner & Adaptable Coordinated with the factory and provided customers
Reliable & Responsible with shipment updates.
Proactive & Solution-Oriented Managed customer accounts and monitored outstanding
Organized & Detail-Oriented payments.
Handled multiple orders and tasks simultaneously.
EDUCATION
Bachelor of Management — Odessa National
University (2021 - 2025)
High School Diploma — Odessa Gymnasium
№1 (2010 - 2021)
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