Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20423821/

Work experience

Customer Support & Administrative Assistant

from 10.2024 to now (2 years)
Freelance, Remote (Medicine, pharmacy)

- Respondtocustomerandgeneralinquiries through written and digital communication
channels.- Identify customer needs and provide clear, accurate, and professional information.- Handle questions and concerns calmly while maintaining a customer-focused approach.- Organize information, messages, and follow-ups to ensure requests are handled efficiently.- Maintain accurate digital records and pay close attention to customer details.
- Managemultiple tasks andpriorities while meeting deadlines.- Useonline communication and productivity tools to complete tasks independently.- Adapt quickly

Sales & Customer Relations Assistant

from 06.2023 to 12.2024 (1 year 7 months)
Informal Experience, Remote (IT)

- Communicatedwithcustomerstounderstandtheir needsand recommendsuitable productsor
services.- Respondedtocustomerquestions andprovided information throughout the buying process.- Built positive customer relationships through professional communication and timely follow
up.- Assisted customers with concerns and worked toward practical solutions.- Maintained basic records of customer interactions and transactions.- Developed strong communication, persuasion, patience, and problem-solving skills through
regular customer interaction.- Balanced customer needswith business objectives while maintaining a professional customer
experience.

Career break

from 04.2019 to 01.2023 (3 years 10 months)
Working on a personal project

Additional education and certificates

Customer Support Course: Delivering Exceptional Customer Support ,HubSpot Academy

2026

Zendesk Agent Learning Path, Zendesk Academy

2026

Knowledge and skills

• Management of CRM
• Customer orientation
• Technical support for users
• MS Word
• MS Excel
• Effective communication
• Individual approach
• Negotiations with suppliers
• Customer retention
• Active sales
• Attentiveness
• Direct sales
• Adaptability
• Discipline

Language proficiencies

English — fluent