Анастасія

PR O F ESSIONAL SUMMA RY
Building a career in People Operations after five years running recurring, detail-heavy work:
calculating payroll, building work schedules, coordinating time-tracking, and managing expense and
order documentation, plus coordinating recruitment, onboarding, and training. Started on a Medical
Faculty track, then chose operations coordination instead — keeping systems accurate and
processes moving is the work I actually want to do. Spent five years running an independent
business solo, where every schedule, payment, and supply order was on me alone.

K E Y S K ILLS
People Operations Payroll & scheduling Time-tracking Recruitment & onboarding

Documentation & templates AI tools (ChatGPT) MS Office, 1C, Jira/Asana

WO RK E XP E R IENCE
Logistics Department Specialist | Ukrpetcher 2024 – Present
Nastya Urkovska • Coordinate day-to-day logistics processes, handling 50–110 orders/shipments on a regular basis and
working closely with expense and order documentation to keep financial and operational data accurate

People Operations / Operations Coordinator
• Maintain and update records in internal systems — adding, updating, and verifying data so nothing gets
out of date or logged incorrectly

• Keep internal process templates and procedure guides up to date, so colleagues always have the current
CONTACT version to follow

• Use AI tools (ChatGPT) to draft and structure internal documentation, process notes, and recurring
reports, then refine for accuracy

• Collaborate within a team of 3, communicating with colleagues and external stakeholders across
[open contact info](look above in the "contact info" section) departments

• Track tasks, requests, deadlines, and time-tracking entries; help resolve operational issues in a fast-
[open contact info](look above in the "contact info" section) paced, multi-priority environment

Ukraine · remote / hybrid Medical Consultant | Fozzy Farm Aug 2023 – Jan 2024
• Worked daily in 1C, managing orders and financial/transaction documentation with a focus on accuracy
and timely processing

• Used AI tools to quickly draft product-information summaries and client-facing responses, then reviewed
L ANGUAGES for accuracy

• Maintained accurate client and order records; coordinated with colleagues to ensure timely request
processing

• Consulted a high daily volume of clients, processing 1000+ orders per day
English — Pre-Intermediate (A2–B1),

actively improving Self-Employed Barber | Private Practice 2018 – 2023
• Managed the full day-to-day operations of an independent business — appointment scheduling, client
records, payments, and supply ordering — with no one else to catch a mistake but me

• Handled all financial operations independently: pricing, payment processing, and expense/supply
EDUCATION tracking, directly comparable to expense-documentation and payroll-support work

• Served 10–15 clients daily and built a base of 60 regular, long-term clients through consistent, reliable
service

V.N. Karazin Kharkiv National University — • Ran a one-person business end-to-end for 5 years — no supervisor, no backup, and no missed
Medical Faculty | Expected 2028 appointments or payments the whole time

Assistant to Director | Bumpak Ukraine 2017 – 2018
Kharkiv State Academy of Culture —
Economics of Social and Cultural Sphere
• Calculated employee payroll and built work schedules for a team of 10 — direct hands-on experience
| Graduated 2014 with payroll and time-tracking processes

• Coordinated onboarding for 3 new team members — organizing schedules, materials, and
communication between the director and new hires

• Prepared and processed contract-related documents and administrative paperwork, supporting
MINDSET operational and management decisions

• Managed transport and logistics documentation (waybills, shipping/consignment notes) for outgoing
orders

• Monitored operational tasks through to completion, assisting with day-to-day administrative and
Studying People Operations processes and operational management of the office
employee lifecycle management on my own,
outside of work Customer Manager | IkeaLand 2015 – 2017
• Coordinated internal processes and resolved operational issues across teams

Practicing regularly with AI tools to speed
• Handled around 100 customer interactions per day, managing requests end-to-end and ensuring timely
up documentation and communication tasks follow-up and resolution

W orking on my English so I can operate • Maintained effective communication with colleagues and cross-functional teams
comfortably in an international, English- Deputy Store Manager | Prostor 2015
speaking team
• Coordinated the onboarding and training process for 7 new employees — organizing their schedule of
N aturally inclined to double-check the training shifts and knowledge transfer

details — catching small inconsistencies • Prepared employee work schedules and coordinated daily store operations, including goods receiving,
before they turn into bigger problems inventory accounting, and merchandising

• Supported the team in reaching operational and financial/sales targets