Катерина

Kateryna Pshenychna
Project Manager | Project Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Khmelnytskyi, UA, Ukraine

Summary Skills
Project Manager with 5+ years leading cross-functional teams, Conflict Resolution Expert
launching BPO operations from zero to fully functional in 4–6 days,
and managing multiple projects simultaneously across delivery, QA, Executive Reporting Expert
recruitment, and client communication. Skilled in scope control, budget
tracking, risk mitigation, workflow design, and executive reporting, with
a proven record of keeping timelines, costs, and service standards Process Improvement Expert
under control. Known for clear stakeholder communication, fast
problem solving, and strong team leadership that turns complex Change Management Expert
initiatives into measurable results and dependable execution. A hands-
on operator who builds structure, drives accountability, and delivers Workflow Design Expert
projects with speed, precision, and lasting impact.
Team Leadership Expert
Experience
Problem Solving Expert
Project Manager Mar 2020 - Jul 2025
Wow24/7 Operational Management Expert
Lviv, UA, Ukraine
Team Leadership & Daily Operations Onboarding Expert
Employee Coaching & Performance
Management Vendor Management Expert
New Employee Training & Onboarding
KPI Monitoring & Performance Analysis
Quality Control & Performance Improvement Client Communication Expert
Conflict Resolution & Problem Solving
Customer Escalation Management Quality Assurance Expert
Workflow & Task Management
Team Motivation & Engagement Project Scheduling Expert
Performance Feedback & Development Plans
Shift Planning & Workload Distribution
Handling High-Pressure Situations Cross-functional Expert
Process Improvement Coordination
Reporting & Performance Tracking
Communication with Management KPI Tracking Expert
Supporting Agents with Complex Cases
Identifying Operational Issues & Implementing Solutions Scope Management Expert
Maintaining Team Productivity and Service Standards
Customer Service Excellence
Cross-team Communication Risk Management Expert

Project Manager Jun 2025 - Present Budget Management Expert
Zenko Group
Kyiv, UA, Ukraine Project Planning Expert
Led cross-functional project teams from initiation to completion,
aligning scope, timelines, and deliverables to ensure successful on-
time delivery.

Developed detailed project plans, budgets, and resource allocations,
using risk management practices to keep execution on track. Languages
Coordinated stakeholder communication across business, technical, Ukrainian Native
and executive groups to maintain alignment and resolve issues
efficiently.
Experienced in launching projects from zero to fully operational Spanish Elementary
within 4–6 days, starting with initial client negotiations and project
evaluation, calculating operational costs, building workflows and English Native
teams, coordinating technical setup, and ensuring a successful
launch.
Currently managing multiple BPO projects simultaneously while
combining responsibilities across Project Management, Operations,
Quality Assurance, Team Leadership, Client Communication,
Recruitment/Onboarding, and Business Development.
Strong communicator with excellent English skills and hands-on
experience working directly with clients, developers, agents, and
management. Comfortable taking full ownership of a project and
solving operational and technical problems quickly.
Managed change requests and scope adjustments, balancing
business priorities with available resources and delivery constraints.
Partnered with vendors and internal departments to support
procurement, implementation, and timely delivery of project
materials and services.
Prepared executive-level reports and presentations summarizing
project status, risks, decisions, and next steps for leadership review.
Tracked budgets and expenditures throughout the project lifecycle,
helping maintain financial control and minimize overruns.
Identified project risks and developed mitigation plans to reduce
impact on timelines, quality, and stakeholder satisfaction.

Education
English Literature - Bachelor's Degree
Lviv National University of Ivan Franko
2016 - 2020 Lviv, Ukraine