Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20459119/

Work experience

Customer Support Representative

from 08.2025 to 08.2026 (1 year)
King Group (iGaming & IT Company), Київ (IT)

• Provided customer support to users within an iGaming
platform.
• Assisted clients with account-related inquiries, transactions,
and technical issues.
• Resolved customer requests efficiently while maintaining
high service quality and adherence to company standards

SEO copywriter

from 01.2024 to 08.2025 (1 year 8 months)
P4P (Marketing & Content Company), Київ (IT)

• Produced SEO-optimized articles, blog posts, and landing pages across
various industries.
• Developed engaging content tailored to target audiences.
• Worked closely with designers and SEO specialists to improve website
performance.
• Proofread and edited texts to maintain consistency and high quality

Customer Support Representative

from 10.2020 to 01.2024 (3 years 4 months)
Plus500 UA (Trading Company), Київ (IT)

• Delivered multilingual support for users of a global trading platform.
• Assisted with account management, transactions, and issues.
• Ensured compliance with company standards and maintained high
client satisfaction

Customer Support Representative

from 05.2020 to 09.2020 (5 months)
QuestMarketing (ITCompany), Київ (IT)

• Handled customer requests via chat and email.
• Contributed to FAQ development and streamlined support processes

Education

Національний університет «Київський авіаційний інститут»

Англійська філологія та переклад, Київ
Higher, from 2015 to 2021 (6 years)

Освітній ступінь:
• Бакалавр
• Магістр

Knowledge and skills

• Work with clients
• Technical support for users
• Material and technical support
• Accounting management
• Conflict settlement
• Communicability
• Ability to work in multitasking mode
• Attentiveness
• Stress management
• Time management
• Teamwork

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner