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Олександр
Technical support specialist
- Age:
- 19 years
- City:
- Kyiv
Contact information
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Oleksandr Kucherenko
Technical Support Engineer Kyiv, Ukraine [open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) tg:
wassup_ch
Profile
Cybersecurity student (2 year) looking to start a career in technical support. I pick up new
products quickly and enjoy seeing a problem through to resolution. English at
upper-intermediate level (B1). Familiar with Jira, Confluence and MS Excel. Active,
energetic and detail-oriented; interested in wireless security systems and smart home
technology. Eager to learn and open to shift work.
Key skills
● Technical support & troubleshooting: diagnosing and resolving product issues,
first-line resolution, escalating complex cases, maintaining a knowledge base.
● Customer communication: support via phone, email and live chat; working with
international users; educating customers on product features and benefits.
● Tools & CRM: Jira, Confluence, CRM, MS Excel.
● Technical knowledge: Python, MySQL, Linux
● Languages: English - B1; Ukrainian - native.
● Content: shooting and creating stories (short how-to videos for users).
● Personal qualities: proactivity, energy, reliability, attention to detail.
Education
Kyiv Polytechnic Institute Faculty of Cybersecurity Bachelor's 2025 - present
Languages & additional information
● Languages: English — B2 Ukrainian — native
● Courses & certificates: [if any — e.g. electronics, English, customer support].
● Availability: open to full-time and shift work (24/7 support).
Technical Support Engineer Kyiv, Ukraine [
wassup_ch
Profile
Cybersecurity student (2 year) looking to start a career in technical support. I pick up new
products quickly and enjoy seeing a problem through to resolution. English at
upper-intermediate level (B1). Familiar with Jira, Confluence and MS Excel. Active,
energetic and detail-oriented; interested in wireless security systems and smart home
technology. Eager to learn and open to shift work.
Key skills
● Technical support & troubleshooting: diagnosing and resolving product issues,
first-line resolution, escalating complex cases, maintaining a knowledge base.
● Customer communication: support via phone, email and live chat; working with
international users; educating customers on product features and benefits.
● Tools & CRM: Jira, Confluence, CRM, MS Excel.
● Technical knowledge: Python, MySQL, Linux
● Languages: English - B1; Ukrainian - native.
● Content: shooting and creating stories (short how-to videos for users).
● Personal qualities: proactivity, energy, reliability, attention to detail.
Education
Kyiv Polytechnic Institute Faculty of Cybersecurity Bachelor's 2025 - present
Languages & additional information
● Languages: English — B2 Ukrainian — native
● Courses & certificates: [if any — e.g. electronics, English, customer support].
● Availability: open to full-time and shift work (24/7 support).
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The candidate's resume is posted at https://www.work.ua/resumes/20476039/