Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

customer senior support

from 05.2026 to now (6 months)

customer support

from 12.2025 to 02.2026 (3 months)
BestSecret, Дистанційно (Телекомунікації, зв'язок)

• Processed customer requests through an internal ticketing system.
• Provided written support for orders, refunds, returns, and account issues.
• Handled multiple tickets simultaneously while ensuring accurate case resolution.

customer support

from 03.2024 to 10.2025 (1 year 8 months)
Wizz Air, Дистанційно (Телекомунікації, зв'язок)

• Provided customer support via chat and phone.
• Recognized as “Best Agent During High Season” for outstanding performance.
• Helped onboard and train new team members.
• Maintained service quality during peak periods.

HR-менеджер

from 09.2020 to 08.2021 (1 year)
Esports Division, Дистанційно (Пошук персоналу, HR)

• Conducted sourcing, screening, and selection of players for competitive esports teams.
• Managed team schedules and coordinated availability for training and competitions.

Education

КРОК

Спеціальність Підприємництво, торгівля та біржова діяльність, Київ
Unfinished higher, from 2019 to 2022 (3 years)

Knowledge and skills

• Ведення CRM
• Здатність до навчання
• Адаптивність
• Організованість
• Уважність

Language proficiencies

• English — fluent
• Ukrainian — fluent