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Support agent
- Considering positions:
- Support agent, Customer service manager
- City of residence:
- Zhytomyr
- Ready to work:
- Remote
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Yuliia Berehova
Customer Service Support Specialist at Bookly - Wordpress Booking
[open contact info ](look above in the "contact info" section) Plugin
berehova-02b64b189 (LinkedIn) Zhytomyr, Zhytomyr, Ukraine
Top Skills Experience
Recruiting
Customer Relationship Management Bookly - Wordpress Booking Plugin
(CRM) Customer Service Support Specialist
Teamwork January 2021 - Present (5 years 8 months)
remote
ONYX
Customer Service Agent
May 2020 - December 2020 (8 months)
remote
Responsibilities:
- Interacting with existing and new customers, responding to emails. Handling
complaints and issues.
- Providing assistance with placing orders, cancellations, returns, exchanges,
etc according to company policies.
AutoBidMaster, LLC
Customer Service Team Lead
April 2019 - March 2020 (1 year)
Zhytomyr Region, Ukraine
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Taking calls from customers worldwide, guiding them through the only
auction process, answering all questions, responding to emails and text
messages using ZenDesk.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- 1 year of experience with Zendesk.
Page 1 of 4
Call-center Tell2Tell
Senior Manager/Team Lead
June 2017 - April 2019 (1 year 11 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Working with senior management for strategy development and execution
planning.
- Identifying and resolving problems etc.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- Knowledge of performance evaluation and customer service metrics.
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with CRM (Customer Relationship Management)
system.
BEEPER UKRAINE
Customer Support Specialist
August 2013 - May 2017 (3 years 10 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Working with incoming calls and written requests.
- Informing passengers about current rules of passenger and baggage carriage
of UIA.
- Taking payment for services provided by UIA using foreign and local payment
systems.
- Issuing the carriage documents: tickets, baggage receipts, receipts for other
services (transportation of animals, meal orders etc.).
- Reissuing the carriage documents in case of voluntary and involuntary date
or route changes (flight delays or flight cancellations).
Page 2 of 4
- Offering additional services, special offers and discounts of UIA: insurance,
visa, UIA loyalty program, discounts for pre-ordered meal and baggage etc.
Skills and Knowledge:
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with international baggage tracing system “World
Tracer” and monitoring systems.
- Experience in working with CRM (Customer Relationship Management)
system.
AstraNET
Freelance writer for Academic Research Papers
April 2012 - May 2015 (3 years 2 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Writing university level research papers and essays for students in Philology,
Linguistics and Translation (English and German languages).
Skills and Knowledge:
- Attention to details and strong organizational skills.
- Ability to handle large amount of information.
- Ability to think creatively.
Deir Translation Agency
Freelance Translator
December 2010 - March 2011 (4 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Translation from English to Ukrainian/Russian in different areas of expertise:
Technical, Marketing, Medical, Legal.
Skills and Knowledge:
- Experience in working with SDL Trados.
School #1, Slavutych
Page 3 of 4
English Teacher
August 2007 - August 2008 (1 year 1 month)
Slavutych
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master's degree, Language Interpretation and Translation · (2011 - 2012)
Zytomyr State 'Ivan Franko' University
Bachelor's degree, Language Interpretation and Translation · (2004 - 2008)
Page 4 of 4
[
Yuliia Berehova
Customer Service Support Specialist at Bookly - Wordpress Booking
[
berehova-02b64b189 (LinkedIn) Zhytomyr, Zhytomyr, Ukraine
Top Skills Experience
Recruiting
Customer Relationship Management Bookly - Wordpress Booking Plugin
(CRM) Customer Service Support Specialist
Teamwork January 2021 - Present (5 years 8 months)
remote
ONYX
Customer Service Agent
May 2020 - December 2020 (8 months)
remote
Responsibilities:
- Interacting with existing and new customers, responding to emails. Handling
complaints and issues.
- Providing assistance with placing orders, cancellations, returns, exchanges,
etc according to company policies.
AutoBidMaster, LLC
Customer Service Team Lead
April 2019 - March 2020 (1 year)
Zhytomyr Region, Ukraine
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Taking calls from customers worldwide, guiding them through the only
auction process, answering all questions, responding to emails and text
messages using ZenDesk.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- 1 year of experience with Zendesk.
Page 1 of 4
Call-center Tell2Tell
Senior Manager/Team Lead
June 2017 - April 2019 (1 year 11 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Working with senior management for strategy development and execution
planning.
- Identifying and resolving problems etc.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- Knowledge of performance evaluation and customer service metrics.
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with CRM (Customer Relationship Management)
system.
BEEPER UKRAINE
Customer Support Specialist
August 2013 - May 2017 (3 years 10 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Working with incoming calls and written requests.
- Informing passengers about current rules of passenger and baggage carriage
of UIA.
- Taking payment for services provided by UIA using foreign and local payment
systems.
- Issuing the carriage documents: tickets, baggage receipts, receipts for other
services (transportation of animals, meal orders etc.).
- Reissuing the carriage documents in case of voluntary and involuntary date
or route changes (flight delays or flight cancellations).
Page 2 of 4
- Offering additional services, special offers and discounts of UIA: insurance,
visa, UIA loyalty program, discounts for pre-ordered meal and baggage etc.
Skills and Knowledge:
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with international baggage tracing system “World
Tracer” and monitoring systems.
- Experience in working with CRM (Customer Relationship Management)
system.
AstraNET
Freelance writer for Academic Research Papers
April 2012 - May 2015 (3 years 2 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Writing university level research papers and essays for students in Philology,
Linguistics and Translation (English and German languages).
Skills and Knowledge:
- Attention to details and strong organizational skills.
- Ability to handle large amount of information.
- Ability to think creatively.
Deir Translation Agency
Freelance Translator
December 2010 - March 2011 (4 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Translation from English to Ukrainian/Russian in different areas of expertise:
Technical, Marketing, Medical, Legal.
Skills and Knowledge:
- Experience in working with SDL Trados.
School #1, Slavutych
Page 3 of 4
English Teacher
August 2007 - August 2008 (1 year 1 month)
Slavutych
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master's degree, Language Interpretation and Translation · (2011 - 2012)
Zytomyr State 'Ivan Franko' University
Bachelor's degree, Language Interpretation and Translation · (2004 - 2008)
Page 4 of 4
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The candidate's resume is posted at https://www.work.ua/resumes/20482672/