Артем

[open contact info](look above in the "contact info" section)
ARTEM FELONENKO Dnipro

L Artem Felonenko [open contact info](look above in the "contact info" section) T @ArtemFelonenko

ABOUT ME (22 years old)
I worked in support, finding an individual approach, helping to solve customer problems, and achieved continued

successful partnerships. I am interested in creating game scenarios, characters, game details, locations, tasks,

etc. Team player who is not afraid to take responsibility. I adapt easily to new situations, focus on tasks and always

finish them on time. Want to learn new skills and increase their quality.

Work Experience
OBRIO Nova Poshta
Supply Expert (night shifts) 2 1 . 0 7 . 2 5 - 1 2 . 1 0 . 2 5 Operator 28.07.24 - 10.04.25
Teamwork and completing tasks on time Responsibility for the integrity of the cargo and delivery

Problem solving and assisting customers in written English In-person and online customer service

1,000 chats per month + high-quality service Use of internal RMS and other programs

Improved response speed by 4 times Completing tasks on deadline

20 VIP clients with personalized and ongoing support

Courses
Hillel C++ Basic 21.03.24 - 27.06.24
Class creation, object manipulation, and inheritance are fundamental OOP concepts.
Learned the core principles of algorithmic thinking and programming.
Knowledgeable about variables, data types, loops, functions, pointers, and standard libraries.

IT STEP (Professional IT education
for teenagers) 10.09.18 - 28.05.20

Education
Philology. Translation (English) 05.09.21 - Present
Alfred Nobel University

SKILLS
Learned programming basics and algorithmic thinking

C++ Fundamentals

Experience with CRM/LMS (AstroCRM); Gemini, Open AI, Grok

Team Collaboration: Slack, Trello, Notion

Google/Excel documents

Attentive to details

Process Optimization

Risk prioritization, identification and resolution

Strong self-improvement drive and receptive to feedback

Analytical thinking and problem-solving

Customer issue resolution