Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20493016/

Work experience

Sales Operations Specialist

from 03.2026 to now (8 months)
GL USA CORP, Дистанційно (Транспорт, логістика)

Single point of contact for corporate clients from onboarding through delivery. Prepare cost estimates for international shipments and track import containers. Built a Claude-based AI agent that tracks container status and generates daily, weekly, monthly and half-year reports. Created the company website glusa.org with AI tools and an Excel system for import, export, archive and driver operations.

NGO Representative

from 02.2025 to 08.2026 (1 year 7 months)
NGO Damark, Дистанційно (Неприбуткові, благодійні та громадські організації)

Main liaison between the organization and external partners, donors and local teams. Coordinated programs across health, education and social protection.

Benefits Specialist

from 03.2024 to 10.2024 (8 months)
Kayal Orthopaedic Center (New Jersey, USA), Інші країни (Медицина, охорона здоров'я, аптеки)

Checked insurance coverage, benefits and eligibility directly with patients. Resolved insurance coverage and authorization issues with carriers, following up on claim status.

Billing Representative

from 09.2023 to 03.2024 (7 months)
TRT International, LTD (USA), Інші країни (Транспорт, логістика)

Processed and verified data for up to 300 containers per month. Recorded container pickup, unloading and return to port in CRM and tracking systems. Matched Bills of Lading with unloading confirmations and prepared container records for invoicing.

Volunteer

from 08.2021 to 02.2025 (3 years 7 months)
NGO Damark (Spain), Інші країни (Неприбуткові, благодійні та громадські організації)

Took part in humanitarian and community projects, outreach activities and events.

Executive Assistant

from 07.2016 to 02.2019 (2 years 8 months)
ПрАТ «АК «Київводоканал», Київ (Державні організації)

Supported the director of Kyiv's municipal water utility: schedule, meetings and business travel. Prepared reports, production documents and business correspondence. Followed up with departments on tasks and production planning; handled translations.

Education

Київський національний університет технологій та дизайну

Магістр, інженер-дослідник: технологія та дизайн швейних виробів, контроль якості, Київ
Higher, from 2011 to 2017 (6 years)

Additional education and certificates

Claude 101 and Claude Code 101, Anthropic

2026

AI Foundations, Applied AI Foundations, Agents and Workflows, OpenAI Academy

2026

Logistics at UNICEF, UNICEF (Agora)

2026

Certified Nursing Assistant (CNA) training, Eastern Maine Community College

2023

Knowledge and skills

• Штучний інтелект
• Автоматизація бізнес-процесів
• Промпт-інжиніри
• Google Таблиці
• CRM
• Аналіз даних
• Контроль якості
• Комунікація з клієнтами
• Уважність до деталей
• Здатність до навчання

Language proficiencies

• Ukrainian — fluent
• English — average
• German — average
• Spanish — beginner