Яків

YK Yakiv Kutsenko
Customer Success Manager / Account Manager /
Customer Operations Specialist
AVA I L A B I L I T Y Remote · US & EU hours · B2B clients in USA, China, Italy, France, Luxembourg, UK
Remote only · US & EU hours

C O N TA C T 20+ 9 6 3 days
partners new accounts countries across to onboard a new
LO CAT I O N supported with onboarded to US, EU & Asia team member
Kyiv, Ukraine · Remote ongoing reorders first order in 2 time zones
months
E MA I L
[open contact info](look above in the "contact info" section)
PROFILE
LINKEDIN
[open contact info](look above in the "contact info" section) Account Manager and Customer Operations specialist with hands-on experience
yakiv-kutsenko-0050983b8 managing international B2B clients in the fashion industry — from onboarding and
the first order to reorders, invoicing, stock and delivery coordination, and product
L A N G UAG E S consultations. Maintained ongoing communication with 20+ partners across the
USA, China, Europe, and the UK via Telegram, WhatsApp, and Gmail. Comfortable
Ukrainian Native working remotely and asynchronously in English (C1) across US and EU time zones.

EXPERIENCE
English C1 · Advanced
B2B & Wholesale Sales Manager Jan 2026 — Sep 2026
Etnodim · Kyiv, Ukraine
CORE COMPETENCIES
JAN — JUL 2026 AC C O U N T M A N AG E M E N T & C U S TO M E R O P E R AT I O N S

Account Management
Maintained ongoing communication with 20+ wholesale partners — buyers,
retailers, and showrooms — and supported their reorders.
Customer Success Handled day-to-day partner requests via Telegram, WhatsApp, and Gmail: order
Client Onboarding status, stock availability, payments, and deliveries.
Issued invoices, managed order transfers, and monitored transactions and stock
Customer Communication levels in KeyCRM, Notion, and Google Sheets.
Issue Resolution Consulted partners on product materials, measurements, and specifications, and
resolved related issues.
Order Management
Coordinated international shipments with warehouse, accounting, production,
Reorders & Retention logistics, marketing, PR, and content teams.
Product Consultation Created the order form, brand book, and wholesale linesheet; managed
wholesale product information on JOOR.
Invoicing & Payment Control
AUG — SEP 2026 N E W AC C O U N T AC Q U I S I T I O N & O N B OA R D I N G
Stock Management
Guided new partners through the full journey from first contact and qualification
International Logistics to the first order and hand-over for fulfillment.
Cross-functional Coordination
Generated 300+ B2B prospects, converted 20+ into warm opportunities, and
closed 9 wholesale deals.
TOOLS Prepared commercial proposals and negotiated pricing, payment, and delivery
terms.
KeyCRM Notion PA R T N E R S H I P S , E V E N T S & T E A M
Google Sheets Supported commercial and operational coordination in the prospective Farfetch
partnership and onboarding process.
Google Workspace Telegram Represented the brand to buyers in person at Tranoï trade show in Paris: 35+
WhatsApp JOOR warm leads, 2 of which became partners.
Took part in the logistical and operational launch of Etnodim's pop-up in Warsaw
Microsoft Office
with DKS Showroom.
E D U C AT I O N
Trained a Business Development trainee and onboarded her in 3 days; created
an onboarding plan for the successor in the role.
Borys Grinchenko Kyiv
Metropolitan University
Fine Arts — completed 1 year of
studies (degree not completed)