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Яна
Recruiter
- Age:
- 26 years
- City:
- Kyiv
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YANA Kyiv, Ukraine
PARFENIUK [open contact info ](look above in the "contact info" section)
Junior Recruiter [open contact info ](look above in the "contact info" section)
PROFILE
Psychology graduate with 4+ years of experience in customer-facing, operational and analytical roles in international
companies. I have experience working with clients from different countries, investigating complex cases, analyzing
information and coordinating tasks across teams. I’m a strong communicator, attentive to detail and comfortable
working with both people and data.
WORK EXPERIENCE
May 2025 – Jun 2026 Reconciliation Specialist, Justmarkets
Reconciled financial data between payment service providers and internal client records
Processed and closed deposits, verified transaction data and maintained financial reports.
Investigated discrepancies, identified inconsistencies.
Jan 2025 – Jun 2026 Funding Specialist, Justmarkets
Processed client deposits and withdrawals through multiple payment systems.
Investigated and resolved payment related issues. Managed a high volume of time sensitive
requests
Jan 2025 – Jun 2026 Document Verification Specialist, Justmarkets
Verified the authenticity and validity of clients documents. Worked with clients from
Europe, Asia, Africa, the Middle East and Latin America. Reviewed client information and
documentation to identify
inconsistencies and potential risks.
Oct 2021 – Dec 2022 Сustomer support manager, Maudau
Provided customer support and resolved a wide range of customer issues. Investigated
complex cases and coordinated with internal departments to resolve issues efficiently.
Managed challenging communication situations while maintaining a professional and
customer-oriented approach
Jun 2022 – Jul 2022 Hotel Receptionist, Rija Fonnental Hotel Tallinn
Communicated with international guests in English on a daily basis. Managed guest
requests, accommodation issues and operational problems.
EDUCATION
2017 – 2021 Bachelor’s Degree in Psychology, Taras Shevchenko National University of Kyiv
COURSES
2026 Recruitment & HR, Genius
2020 Fundamentals of Personality Disorders
PARFENIUK [
Junior Recruiter [
PROFILE
Psychology graduate with 4+ years of experience in customer-facing, operational and analytical roles in international
companies. I have experience working with clients from different countries, investigating complex cases, analyzing
information and coordinating tasks across teams. I’m a strong communicator, attentive to detail and comfortable
working with both people and data.
WORK EXPERIENCE
May 2025 – Jun 2026 Reconciliation Specialist, Justmarkets
Reconciled financial data between payment service providers and internal client records
Processed and closed deposits, verified transaction data and maintained financial reports.
Investigated discrepancies, identified inconsistencies.
Jan 2025 – Jun 2026 Funding Specialist, Justmarkets
Processed client deposits and withdrawals through multiple payment systems.
Investigated and resolved payment related issues. Managed a high volume of time sensitive
requests
Jan 2025 – Jun 2026 Document Verification Specialist, Justmarkets
Verified the authenticity and validity of clients documents. Worked with clients from
Europe, Asia, Africa, the Middle East and Latin America. Reviewed client information and
documentation to identify
inconsistencies and potential risks.
Oct 2021 – Dec 2022 Сustomer support manager, Maudau
Provided customer support and resolved a wide range of customer issues. Investigated
complex cases and coordinated with internal departments to resolve issues efficiently.
Managed challenging communication situations while maintaining a professional and
customer-oriented approach
Jun 2022 – Jul 2022 Hotel Receptionist, Rija Fonnental Hotel Tallinn
Communicated with international guests in English on a daily basis. Managed guest
requests, accommodation issues and operational problems.
EDUCATION
2017 – 2021 Bachelor’s Degree in Psychology, Taras Shevchenko National University of Kyiv
COURSES
2026 Recruitment & HR, Genius
2020 Fundamentals of Personality Disorders
More resumes of this candidate
Considering positions: Рекрутер, Менеджер з персоналу
Kyiv
ЯНА ПАРФЕНЮК Київ, Україна ПРОФЕСІЙНИЙ ПРОФІЛЬ Маю вищу психологічну освіту та досвід роботи в міжнародному клієнтському сервісі, аналітиці й операційних процесах. Пройшла навчання з Recruitment...
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The candidate's resume is posted at https://www.work.ua/resumes/20493736/