Михаил

MIKHAIL DUBROVSKY
COMMERCIAL OPERATIONS • FULL-CYCLE SALES • BUSINESS DEVELOPMENT
Romania • Open to Remote Opportunities • English (C1)

PROFESSIONAL SUMMARY
Commercial and operations professional with experience across full-cycle sales, B2B account management, U.S. field service, logistics, and client
services. Independently manage pricing discussions, discounts, commercial negotiations, upselling, and customer escalations, while coordinating
service delivery and cross-functional teams. Consistently close $90K–$110K in monthly service orders and maintain an 80–85% inbound lead-to-booking
conversion rate. Combine hands-on commercial judgment with team development and operational execution from initial customer contact through
delivery.

SELECTED COMMERCIAL RESULTS
$90K–$110K monthly service orders closed • 80–85% inbound lead-to-booking conversion • 18 technicians coordinated • 11 operators recruited,
onboarded, and trained • $22K commercial deal expanded through upselling

CORE SKILLS
Sales & Business Development: Full-Cycle Sales, Consultative Selling, Upselling, Objection Handling, Lead Conversion
Commercial Management: Pricing & Discount Negotiation, Deal Structuring, Alternative Solutions, Cost Awareness
Operations & Service Delivery: Field Service Coordination, Scheduling, Escalation Management, Workflow Coordination
People & Client Management: Recruitment, Onboarding, Training, B2B Relationships, Customer Retention
Tools: Housecall Pro, Sylectus, Excel, Google Sheets, Google Workspace

PROFESSIONAL EXPERIENCE
Commercial Operations & Sales (Field Service) | 2024–Present
Appliance Repair & Field Service Company | U.S. Market
• Manage the full sales cycle, from initial estimates and customer consultation through pricing discussions, negotiation, upselling, and order closure.
• Consistently close $90K–$110K in monthly service orders and maintain an 80–85% conversion rate from inbound leads to scheduled service
appointments.
• Independently negotiate discounts and tailored commercial terms without routine management approval, consulting technicians on technical feasibility
when needed.
• Develop alternative proposals to address price objections, including aftermarket and refurbished/rebuilt parts, revised service options, and adjusted
warranty terms.
• Used consultative upselling to secure approval for a modern inverter-driven replacement compressor, explaining its stated 17% energy-efficiency
improvement and potential long-term operating savings versus a 20-year-old unit.
• Expanded a commercial deal to $22K through additional sales and upselling.
• Coordinate service delivery for a team of 18 technicians, matching jobs to qualifications, location, workload, and job requirements.
• Optimize technician routes and schedules, coordinate parts procurement, and resolve escalations involving delayed repairs, repeat service failures,
missed deadlines, and payment disputes.
• Recruited, interviewed, onboarded, and trained 11 operators; also assisted with recruitment and training of field technicians.
• Use Housecall Pro, Excel, and Google Sheets to support lead tracking, service coordination, and operational workflows.
Dispatcher / Logistics Coordinator | 2022–2024
U.S. Transportation & Logistics
• Managed B2B relationships with U.S.-based clients and carriers in a fast-paced transportation environment.
• Identified and contacted potential clients through industry load boards and other lead sources to secure transportation opportunities.
• Negotiated pricing and service terms, obtained client approval, and moved opportunities into execution.
• Managed transactions from initial contact through agreement, documentation, carrier assignment, and shipment execution.
• Coordinated multiple active transportation orders simultaneously and resolved time-sensitive issues throughout the shipment lifecycle.
• Built working relationships with clients, drivers, and operational stakeholders to support reliable delivery and repeat business.
• Used Sylectus and spreadsheet-based tracking to manage dispatch activity, assignments, and operational status.
Freelance Photo Retoucher / Client Services | 2016–2022
Independent
• Worked directly with clients to clarify requirements, agree on project scope and revisions, and manage delivery timelines.
• Managed projects independently from initial request through revisions and final delivery.
• Built client relationships through reliable communication, attention to detail, and consistent delivery quality.
• Translated subjective client expectations into clear technical requirements and deliverables.

TOOLS & LANGUAGES
Housecall Pro • Sylectus • Excel • Google Sheets • Google Workspace | English: C1

1