Namse

Namse Inyang
5 Chief Hilary Close, Lekki Palm Estate, Lagos, Nigeria • [open contact info](look above in the "contact info" section) •
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Linkedin

Professional Summary
Results-driven professional with over a decade experience in business development, logistics management, renewable energy
solutions and operations. Expertise in freight dispatching, customer relationship management and strategic planning. Proven
ability to drive revenue growth, optimize operations, and foster strong client partnerships. Adept at leveraging data analytics,
project management, and negotiation to achieve business objectives.

Skills
• Business Development & Sales: Lead Generation, Revenue Growth, Strategic Planning, Market Research, Sales Pipeline
Management, Contract Negotiation, Client Relationship Management, Key Account Management, Business Strategy,
Marketing, Business Development, Collaboration, Operations
• Logistics & Dispatching: Freight Management, Logistics Coordination, Transportation Planning, Dispatching, Supply
Chain Management, Inventory Management, Demand Forecasting, Vendor Relationship Management, Regulatory
Compliance, Trucking, Auto Delivery
• Technical & Analytical: Data Entry, DAT, TMS, Project Management, Procurement, Budgeting, Financial Analysis,
Invoicing, Renewable Energy, Technical, MS Office 365, Google Workspace, Business Analytics, Data Analytics
• Soft Skills: Negotiation, Team Leadership, Problem Solving, Decision Making, Customer Service, Communication, Team
Development, Research, Outsourcing, Detail Oriented, Scheduling,
• Other: Call Handling, Chat Support, Virtual Assistance, Quality Assurance, Cost Reduction.

Professional Experience
Operations Manager
FAME Lagos, Nigeria September 2025 – December 2025

• Managed daily general operational procedures and ensured all departments adhered to SOPs

• Coordinated rentals and logistics for timely deliveries and pick up.

• Manage relationships with event planners, caterers, and wedding vendors, to ensure an excellent customer service.

• Tracked inventory usage. Also Oversaw proper handling and care of all rental items to maintain its quality and lifespan.

• Developed, implemented and improvised SOPs.

• Ensured the facility was up to date and met statutory guidelines for safety.

SS
Freight Dispatcher
United Alliance Inc, Mississippi, USA November 2022 – December 2024
• Managed load coverage via DAT and various load boards, achieved a 95% load acceptance rate through calls and emails to
secure freight.
• Coordinated dispatch operations and matched freight requirements to optimal trucks, reducing rejection by 95%.
• Entered shipment data into TMS for efficient dispatch and ensured drivers passed Pre-Trip Inspection (PTI) tests.
• Supervised timely freight pickups and deliveries, resolving issues through proactive communication, resulting in 98%
on-time delivery rate.
• Provided customer support via phone and email, enhanced client satisfaction to secure a repeat business with 3PL brokers.

Operations Support Service
Etisalat Facilities Management LLC, Dubai, UAE September 2021 – March 2022
• Delivered exceptional customer service at EXPO 2020 Dubai, addressed 270–400 visitor inquiries in the Opportunity
District.
• Improved customer service metrics.
• Analyzed traffic flow and performed data entry for valet parking operations, improving transit efficiency by 15%.

• Collaborated with cross-functional teams to ensure safety and accessibility, implementing policies that enhanced
operational flow.

Business Development Manager
Renewable Alternative Energy, Lagos, Nigeria November 2017 – August 2022
• Researched new products and technologies to improve customer satisfaction, achieving a 12% cost reduction through
strategic distributor negotiations.
• Led sales team to meet targets, improved customer feedback response rate to 92% through streamlined processes.
• Oversaw installation and maintenance teams, reducing equipment downtime by 25% and upgrading 50–75% of projects to
modern technologies.
• Developed and implemented business strategies, fostering partnerships that increased profitability by 25%.

Business Development Executive
Newcreation Image and Print Villa, Akwa Ibom, Nigeria January 2016 – September 2017
• Generated new client accounts, increasing sales by 10% through targeted promotions and tailored service packages.
• Maintained accurate CRM records, tracking sales activities and client interactions to support pipeline growth.
• Created and presented proposals aligned with client budgets, enhancing satisfaction and retention rates.
• Fostered strong relationships with existing clients by offering favorable promotional rates

Freelance Consultant
(Renewable Energy) Nigeria January 2013 – December 2016
• Generated new clients, developed proposals and quotations.
• Managed workforce and logistics to ensure project success.
• Negotiated contracts and payment plans, optimizing cash flow and client satisfaction.

National Youth Service Corps
Ministry of Commerce and Industries, Akwa Ibom, Nigeria September 2011 – September 2012
• Provided IT support for hardware and software, resolving technical issues for the Commissioner’s office.
• Conducted periodic ledger and receipt reconciliation, ensuring financial accuracy.

Certifications and Recognition
• Certificate of Excellence, United Alliance Inc., 2023
• EXPO 2020 Dubai Recognition for Outstanding Customer Service, 2022
• Creativity and Problem Solving Skills, Metropolitan School of Business and Management, August 2021
• Introduction to Data Analytics, SkillUP by Simplilearn, April 2022
• Business Analytics with Excel, SkillUP by Simplilearn, April 2022
• Basics of Influencer Marketing and Online Reputation Management, SkillUP by Simplilearn, April 2022

Education
ATHE Level 7 Extended Diploma in Strategic Management (International)
London School of International Business, United Kingdom September 2021
BSc in Banking & Finance
University of Calabar, Nigeria August 2011
Credential Verification: WES Evaluation

Interests
Organizational Process Improvement, Soccer, Technology, Traveling