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Артем
Chat manager
- Considering positions:
- Chat manager, фахівець з підтримки клієнтів, менеджер з продажу, регіональний менеджер, менеджер проєктів, асистент керівника, менеджер з імпорту, спеціаліст техпідтримки
- Age:
- 30 years
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/20522098/
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Tkachenko Artem
Birthday: 03.01.1996
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Telegram: @TkachenkoArte
WORK EXPERIENCE
2024 – 2025 | Chat Support Specialist
Global Group
• Handled incoming chat messages and calls, promptly resolving user enquiries
• Assisted customers with app usage and resolved technical and service-related issues
• Maintained a high level of customer satisfaction and ensured fast enquiry resolution
• Worked with the company’s CRM system on a daily basis
2025 – 2026 | Administrator
Open Food
• Ensured a high standard of service and prompt resolution of guests’ enquiries
• Worked in a multi-tasking environment with a heavy flow of guests
• Coordinated the team’s work and maintained service standards
• Gained experience in both operational and managerial roles within the HoReCa sector
2019 – 2024 | Waiter / Manager / Bartender
!FEST
• Familiarised guests with the assortment and delivered high-quality service
• Conducted staff training, delivered lectures and provided instruction
• Carried out market research to secure new supply contracts
• Participated in the opening of a new “Pravda” venue in Kyiv (staff training, process organisation, installation work)
• Started in a clerical role and progressed to administrative manager within a few years
• Fulfilled sales plans and continuously expanded skills in the HoReCa field
SKILLS
• Customer Support / Chat Support • CRM systems
• High-speed text typing (190–200 characters per minute) • PC & Excel proficiency
• Fast adaptation to new tasks • Basic knowledge in Blender and Figma
• Multitasking & stress resistance
EDUCATION
Stepan Gzhytskyi Lviv National University of Veterinary Medicine and Biotechnologies
LANGUAGES
Ukrainian — Native
English — B1/B2
Spanish — Beginner
Birthday: 03.01.1996
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WORK EXPERIENCE
2024 – 2025 | Chat Support Specialist
Global Group
• Handled incoming chat messages and calls, promptly resolving user enquiries
• Assisted customers with app usage and resolved technical and service-related issues
• Maintained a high level of customer satisfaction and ensured fast enquiry resolution
• Worked with the company’s CRM system on a daily basis
2025 – 2026 | Administrator
Open Food
• Ensured a high standard of service and prompt resolution of guests’ enquiries
• Worked in a multi-tasking environment with a heavy flow of guests
• Coordinated the team’s work and maintained service standards
• Gained experience in both operational and managerial roles within the HoReCa sector
2019 – 2024 | Waiter / Manager / Bartender
!FEST
• Familiarised guests with the assortment and delivered high-quality service
• Conducted staff training, delivered lectures and provided instruction
• Carried out market research to secure new supply contracts
• Participated in the opening of a new “Pravda” venue in Kyiv (staff training, process organisation, installation work)
• Started in a clerical role and progressed to administrative manager within a few years
• Fulfilled sales plans and continuously expanded skills in the HoReCa field
SKILLS
• Customer Support / Chat Support • CRM systems
• High-speed text typing (190–200 characters per minute) • PC & Excel proficiency
• Fast adaptation to new tasks • Basic knowledge in Blender and Figma
• Multitasking & stress resistance
EDUCATION
Stepan Gzhytskyi Lviv National University of Veterinary Medicine and Biotechnologies
LANGUAGES
Ukrainian — Native
English — B1/B2
Spanish — Beginner
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The candidate's resume is posted at https://www.work.ua/resumes/20522098/