Henrietta

HENRIETTA SERWAA AFRIYIE
Administrative Assistant | Executive Assistant | Customer Service Professional
Kumasi, Ghana | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with experience in executive assistance, administration, customer service, car rental services, and tour coordination. Skilled in communication, scheduling, travel planning, document preparation, and client relationship management. Proficient in Microsoft Office applications, with strong organizational and interpersonal skills. Adaptable, reliable, and committed to delivering excellent customer service, supporting team objectives, and contributing to efficient business operations.
CORE COMPETENCIES
• Administrative and Executive Support
• Customer Service and Client Relations
• Calendar, Appointment, and Meeting Management
• Travel Planning and Itinerary Coordination
• Microsoft Office (Word, Excel, and PowerPoint)
• Customer Relationship Management (CRM)
• Document Preparation and Record Keeping
• Communication and Interpersonal Skills
• Time Management and Organization
• Problem-Solving and Attention to Detail
PROFESSIONAL EXPERIENCE
Executive Assistant | 2025
• Managed schedules, appointments, and meetings to support efficient daily operations.
• Arranged flights, hotel bookings, and travel itineraries.
• Screened emails, answered telephone calls, and relayed messages.
• Prepared reports, presentations, correspondence, and meeting documents.
• Organized physical and digital records for easy access and retrieval.
• Coordinated communication between clients, vendors, and team members.
• Prepared meeting agendas and followed up on assigned action items.
• Assisted with invoices, expense tracking, data entry, and general administrative duties.
• Monitored office supplies and coordinated meeting-room arrangements.
Customer Service Provider | Fasant Travel Consult | 2023
• Provided customers with accurate information about company services and products.
• Responded to customer inquiries and assisted with travel-related needs.
• Maintained professional and effective communication with clients.
• Collaborated with colleagues to support smooth business operations.
• Contributed to a positive customer experience through responsive service.
Car Rental Clerk | 2022
• Assisted customers with vehicle rental arrangements and related inquiries.
• Explained available vehicles, rental options, and associated services.
• Supported administrative activities related to vehicle rentals.
• Helped ensure an organized and efficient rental process.
Tour Agent | Dodi Travels | 2022
• Guided clients on tours to various destinations across Ghana.
• Assisted with tour arrangements, itineraries, and travel-related requirements.
• Communicated with clients to promote a positive travel experience.
• Coordinated with team members to support smooth tour operations.
EDUCATION
Kwame Nkrumah University of Science and Technology (KNUST)
Undergraduate Degree | Graduated 2024
Kumasi Anglican Senior High School
Completed 2016
Revival International School – Junior High School
Completed 2013
PROFESSIONAL COURSES AND CERTIFICATIONS
Administrative Assistantship
Coursera and Udemy | 2025
Young African Leaders Initiative (YALI) Network | 2025
• Certificate in Developing, Mentoring and Supporting Youth Leadership
• Certificate in Fundamentals of Responsible Leadership for Entrepreneurs
ADDITIONAL SKILLS AND PERSONAL ATTRIBUTES
• Excellent oral and written communication skills.
• Professional telephone and email etiquette.
• Ability to work effectively with people from diverse backgrounds.
• Strong teamwork, adaptability, and willingness to learn.
• Ability to work under pressure and manage competing priorities.
• Punctual, dependable, responsible, and well-organized.
• Safety-conscious, with an understanding of safety protocols.
References available on request.