Олена

CONTACT
Olena Stanislavska Odesa, Ukraine
[open contact info](look above in the "contact info" section)
Customer Support and Account Management specialist with a solid foundation in Data
[open contact info](look above in the "contact info" section)
Analytics (SQL, Tableau, Excel). Combines 9 years of experience in client
communication, troubleshooting, and application testing with hands-on skills in data SOCIAL LINKS
extraction, processing, and visualization. Certified Data Analyst via Coursera. Fluent in LinkedIn
Ukrainian with Upper-Intermediate English. Eager to leverage analytical mindset and [open contact info](look above in the "contact info" section)
communication skills in a Junior Data Analyst, Support Analyst, or Customer -12514126a/
Success/Account Manager role.
SKILLS

WORK EXPERIENCE Data Analytics
2015 – 2022 SQL Tableau MS Excel
Customer Support Operator, Personal Account Manager VLOOKUP Pivot Tables
CallStar LLC
Advanced Formulas
• Provided high-quality client support via online live chats, resolving technical and operational
queries. Google Sheets
• Managed a portfolio of 150+ user accounts, handling activation/blocking, monitoring Customer Service
performance, and resolving ongoing issues.
• Monitored website performance, edited text content, and managed user-level system L1/L2 Technical Support

configurations. Account Management
• Collected, processed, and analyzed statistical data on traffic sources and site design to help CRM Systems
clients optimize funnels and increase completed sales.
Live Chat Communication
• Generated performance reports and evaluated website popularity rankings to support
management decisions. Quality Assurance (QA)
• Tested mobile applications on iOS and Android platforms, identifying and reporting system bugs.
iOS & Android Application Testing
Feb 2013 – Aug 2015 Bug Tracking
Front Desk Administrator
System Error Analysis
Prominada Hotel
• Handled high-volume guest check-ins/check-outs while managing multiple requests in parallel. Content & Copywriting
• Resolved guest issues promptly, assisting with room needs and other stay-related problems.
Text Editing Content Creation
• Provided tailored recommendations on restaurants, museums, and local attractions to improve
guest experience. Professional Copywriting

Proofreading
Apr 2012 – Dec 2012
Front Desk Administrator
LANGUAGES
Grand Marine Spa Hotel
• Managed guest check-ins/check-outs, handled reservations, and coordinated hotel services. Ukrainian Native speaker
English B2
EDUCATION Russian Fluent

2007 – 2012
Bachelor/Master in Ukrainian Language and Literature, Foreign Literature HOBBIES
Odesa Mechnikov National University Copywriting & Travel Blogging: Experience
2012 – 2014 in writing engaging content for a travel page.
Management of Organizations and Administration Cinema Enthusiast: Managed an active
Instagram blog dedicated to movies, writing
Odesa National Academy of Food Technologies (Faculty of Postgraduate Education)
film reviews and critiques until 2022.

COURSES
Certified Course in Data Analysis, Coursera 2026

English Language Course (Advanced/Level Upgrade) 2019

Ilit English Language Course 2012