Анна

Content Moderator

Considering positions:
Content Moderator, Trust & Safety Specialist, Personal assistant, Office manager, Operations Assistant, Customer support specialist, Community Moderator, Recruitment Assistant
City of residence:
Kyiv
Ready to work:
Remote

Contact information

The job seeker has provided: Phone numberMessenger

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Work experience

Content Moderator

from 01.2025 to now (1 year 10 months)
NDA (IT)

Personal assistant

from 01.2022 to 03.2025 (3 years 3 months)
Private Individual (NDA), Дистанційно (Приватні особи)

• Managed executive work and personal calendars, meetings, and events.
• Coordinated business and personal travel, including flight tickets, hotel bookings, and communication with travel agencies.
• Accompanied the executive on business trips and provided both remote and on-site assistance.
• Liaised with finance teams, staff, and contractors; monitored tasks and coordinated staff.
• Researched information and solutions; handled orders, deliveries, and household matters.
• Ensured smooth coordination of the executive’s personal and professional activities.

Online Community Specialist

from 01.2021 to 12.2022 (2 years)
NDA, Київ (Роздрібна торгівля)

• Supported positive communication within the online community, prevented conflicts, and facilitated dispute resolution.
• Responded to user questions and escalated issues when necessary.
• Removed spam and abusive content promptly to maintain a safe and welcoming community.

Recruiter

from 05.2019 to 12.2021 (2 years 8 months)
NDA, Київ (Пошук персоналу, HR)

• Sourced and attracted candidates through job boards.
• Screened resumes and assessed initial qualifications.
• Conducted preliminary phone interviews and shared candidate information with hiring managers or senior HR staff.
• Scheduled and coordinated interviews.

Office manager

from 08.2015 to 10.2019 (4 years 3 months)
Real Estate Agency "Dom", Київ (Нерухомість)

• Received and routed calls, emails, and client inquiries.
• Maintained real estate listings and the client database.
• Scanned and archived documents and maintained contract records.
• Coordinated stationery procurement, office equipment, and service vendors.
• Welcomed clients and ensured a comfortable office experience.

Bank Officer

from 04.2006 to 11.2010 (4 years 8 months)
PJSC "KB" Promeconombank, Дніпро (Фінанси, банки, страхування)

• Provided client consultation and support.
• Received and processed payments and money transfers.
• Opened deposits and issued loans.
• Handled bank branch opening and closing procedures.

Knowledge and skills

  • Content Moderation
  • User Report Investigation
  • Policy Enforcement
  • Community Support
  • Conflict resolution
  • Customer Support
  • Organization and time Management
  • Attentiveness
  • Recruitment
  • Administrative Support
  • Stress resistance
  • Communication Skills
  • Problem Solving

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