Ivan

Ivan Ivanov
Network Engineer / Junior DevOps / Support Engineer

Work Experience
[open contact info](look above in the "contact info" section)
Technical Support Engineer December 2024 - September 2026
Dolynska, Ukraine
Dataline LLC (AS35297) Remote
t.me/yukitenkage
- Technical support and diagnosis of customer services: reception, processing of customer requests
[open contact info](look above in the "contact info" section)
(B2B segment), their consultation.
- Timely informing relevant departments about incidents recorded by the monitoring system, according

Skills to the escalation matrix.
- Was in charge for monitoring the network performance and taking corrective action when necessary
TCP/IP stack BGP/OSPF to maintain optimal network performance.
- Identified and resolved issues with the network or customer networks, collaboration with other ISP,
GPON/XPON/DWDM
NSP, CDN providers
Monitoring Tools (Zabbix, Grafana,
Nagios)
Network Support Engineer (Shift Lead) January 2022 - December 2024
JunOS, RouterOS, Cisco IOS Wnet (AS1820) Remote

Routing Bash Git
- Monitoring the network infrastructure of an internet service provider, including availability of
network devices (using Nagios, Zabbix), monitoring of backbone and city networks, monitoring of
peering and upstream links, monitoring of customer services, BGP sessions, and project support.
Language
- Also responsible for monitoring network traffic load and DDoS activity using Cacti, ElasticSearch, and
Ukrainian (C2) Kibana. Additionally, supported and monitored the company's data center and performed field work,

English (B1) including fiber optic cable testing, installation of backup power supplies, replacement and installation of
network equipment, and cross-connecting work.
Russian (C1)
- Work experience and configuring network equipment (Juniper, Cisco, D-Link, MikroTik, BDCOM).
Configuring access switches "from zero", finding troubles in configs etc.
- Working with UNIX-based OS. Troubleshooting problems with Linux servers (htop, working with
Courses & Certification
logs, mtr, nmap etc.)
Cisco CCNA: Introduction to Networks
Cisco Networking Academy Network Support Engineer May 2021 - January 2022
July 2026 - August 2026 Wnet (AS1820) Kyiv

- Technical support: Receiving and handling incoming customer inquiries via phone, email, and CRM
Introduction to Go system, and providing feedback to clients and partners
Codefinity - Assistance in setup of client equipment (Wi-Fi routers, access points , IPTV boxes, etc.)
January 2026 - February 2026 - Managed the technical support team's shift operations and processes.

Introduction to Linux
The Linux Foundation
Education
- November 2024 Master's degree, Telecommunications and Radiotechnics September 2018 - January 2020
National Technical University of Ukraine 'Kyiv Polytechnic Institute'

TCP/IP and Advanced Topics
Bachelor's degree, Telecommunications and Radiotechnics September 2014 - May 2018
Coursera
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
- May 2024