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Nsikan
Customer support specialist
- Age:
- 20 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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NSIKAN ESSIEN
WhatsApp: [open contact info ](look above in the "contact info" section) | Email: [open contact info ](look above in the "contact info" section) | Telegram: Nsikanabasi0 | Location: Remote (Global)
LinkedIn: [open contact info ](look above in the "contact info" section)
PROFILE
Results-driven Sales and Customer Support Specialist with over 2 years of experience managing high-volume outbound
prospecting, inbound conversion funnels, and CRM pipelines across the North American and African markets. Engaged both B2B
and B2C clients, executing 100+ daily cold calls, qualifying high-value prospects, and driving revenue growth using Zoho and
automated CRM workflows. Skilled in inbound sales, objection handling, appointment setting, and consistently exceeding daily
and monthly performance KPIs.
WORK EXPERIENCE
FUSION GROWTH PARTNERS May 2026 — Present
Acquisitions Associate | Remote (USA)
• High-Volume Outbound Prospecting: Executed targeted cold outreach to real estate agents across the United States,
consistently meeting and exceeding performance KPIs of 100+ dials per day and 2,000+ dials per month.
• Lead Qualification & Discovery: Pitched strategic business investment partnerships, identified growth roadblocks, and
qualified high-intent agents for Explanation of Investment (EOI) presentations.
• Pipeline Management via Zoho CRM: Managed lead pipelines, logged call outcomes, tracked follow-up touchpoints, and
scheduled partner meetings inside Zoho CRM to ensure high conversion rates.
TECHVILL APPLIANCE REPAIR LTD. May 2025 — May 2026
Inbound Sales & Service Support Coordinator | Remote (Canada)
• Inbound Lead Conversion & Booking: Handled incoming inquiries via phone, email, and live messaging from residential
(B2C) clients and commercial property managers (B2B), identifying repair needs and successfully booking service appointments.
• Dispatch & Appointment Scheduling: Coordinated and scheduled appliance repair appointments for tenants and regular
residential customers using ServiceTitan and Google Calendar, optimizing technician calendars and reducing response times.
• AI-Assisted Technical Support & Parts Sourcing: Leveraged AI tools to rapidly identify, cross-reference, and locate correct
appliance model part numbers and technical schematics, enabling technicians to place accurate part orders for first-time fix rates.
• CRM Management & Follow-ups: Maintained comprehensive customer records and tracked open job statuses using Kommo
CRM and ServiceTitan, managing post-service customer inquiries and ensuring high satisfaction levels.
VITALITY CARE WELLNESS March 2024 — May 2025
Inbound Sales & Support Representative | Remote
• Consultative Inbound Selling: Guided prospective clients through inbound product discovery sessions, logging deal pipelines
inside Zoho CRM to drive high-ticket conversions and increase average order values.
• Customer Care & Escalation Resolution: Managed incoming customer requests across live chat, email, and phone systems,
establishing strong client rapport and providing fast resolution to maximize post-purchase satisfaction.
• Pipeline Tracking & Repeat Sales: Maintained detailed CRM records of customer purchase histories and inbound touchpoints
in Zoho CRM, applying targeted retention workflows to drive repeat sales.
• Order Processing & Fulfillment Logistics: Coordinated end-to-end processing for incoming customer orders and aligned
priority delivery schedules to ensure high fulfillment accuracy.
EDUCATION & CERTIFICATIONS
ESTATE MODEL HIGH SCHOOL | Nigeria
Senior School Certificate Examination (SSCE)
Dates: September 2017 — May 2023
Professional Certifications:
• Jumpstart Zapier Certification – Zapier
• Customer Care & Complaint Management – Atingi Certification
SKILLS & COMPETENCIES
Enterprise Tools & CRMs: Zoho CRM, ServiceTitan, Kommo CRM, Google Calendar, AI Search Tools, Property Meld,
CallRail, Slack, WhatsApp Business, Google Workspace.
Sales & Support Expertise: High-Volume Cold Calling (100+ Dials/Day), Outbound Acquisitions, Lead Qualification,
Explanation of Investment (EOI) Pitching, Inbound Lead Conversion, Consultative Selling, Service Dispatch & Scheduling,
Pipeline Management, High-Volume KPI & SLA Compliance.
Nsikan Essien | Curriculum Vitae | Page 1
Soft Skills: Active Listening, Objection Handling, Persuasion, Resilience, Technical Troubleshooting, Adaptability, Rapid
Workflow Learning, Time Management.
Languages: English (Fluent / C1 Level Proficiency).
Nsikan Essien | Curriculum Vitae | Page 2
WhatsApp: [
LinkedIn: [
PROFILE
Results-driven Sales and Customer Support Specialist with over 2 years of experience managing high-volume outbound
prospecting, inbound conversion funnels, and CRM pipelines across the North American and African markets. Engaged both B2B
and B2C clients, executing 100+ daily cold calls, qualifying high-value prospects, and driving revenue growth using Zoho and
automated CRM workflows. Skilled in inbound sales, objection handling, appointment setting, and consistently exceeding daily
and monthly performance KPIs.
WORK EXPERIENCE
FUSION GROWTH PARTNERS May 2026 — Present
Acquisitions Associate | Remote (USA)
• High-Volume Outbound Prospecting: Executed targeted cold outreach to real estate agents across the United States,
consistently meeting and exceeding performance KPIs of 100+ dials per day and 2,000+ dials per month.
• Lead Qualification & Discovery: Pitched strategic business investment partnerships, identified growth roadblocks, and
qualified high-intent agents for Explanation of Investment (EOI) presentations.
• Pipeline Management via Zoho CRM: Managed lead pipelines, logged call outcomes, tracked follow-up touchpoints, and
scheduled partner meetings inside Zoho CRM to ensure high conversion rates.
TECHVILL APPLIANCE REPAIR LTD. May 2025 — May 2026
Inbound Sales & Service Support Coordinator | Remote (Canada)
• Inbound Lead Conversion & Booking: Handled incoming inquiries via phone, email, and live messaging from residential
(B2C) clients and commercial property managers (B2B), identifying repair needs and successfully booking service appointments.
• Dispatch & Appointment Scheduling: Coordinated and scheduled appliance repair appointments for tenants and regular
residential customers using ServiceTitan and Google Calendar, optimizing technician calendars and reducing response times.
• AI-Assisted Technical Support & Parts Sourcing: Leveraged AI tools to rapidly identify, cross-reference, and locate correct
appliance model part numbers and technical schematics, enabling technicians to place accurate part orders for first-time fix rates.
• CRM Management & Follow-ups: Maintained comprehensive customer records and tracked open job statuses using Kommo
CRM and ServiceTitan, managing post-service customer inquiries and ensuring high satisfaction levels.
VITALITY CARE WELLNESS March 2024 — May 2025
Inbound Sales & Support Representative | Remote
• Consultative Inbound Selling: Guided prospective clients through inbound product discovery sessions, logging deal pipelines
inside Zoho CRM to drive high-ticket conversions and increase average order values.
• Customer Care & Escalation Resolution: Managed incoming customer requests across live chat, email, and phone systems,
establishing strong client rapport and providing fast resolution to maximize post-purchase satisfaction.
• Pipeline Tracking & Repeat Sales: Maintained detailed CRM records of customer purchase histories and inbound touchpoints
in Zoho CRM, applying targeted retention workflows to drive repeat sales.
• Order Processing & Fulfillment Logistics: Coordinated end-to-end processing for incoming customer orders and aligned
priority delivery schedules to ensure high fulfillment accuracy.
EDUCATION & CERTIFICATIONS
ESTATE MODEL HIGH SCHOOL | Nigeria
Senior School Certificate Examination (SSCE)
Dates: September 2017 — May 2023
Professional Certifications:
• Jumpstart Zapier Certification – Zapier
• Customer Care & Complaint Management – Atingi Certification
SKILLS & COMPETENCIES
Enterprise Tools & CRMs: Zoho CRM, ServiceTitan, Kommo CRM, Google Calendar, AI Search Tools, Property Meld,
CallRail, Slack, WhatsApp Business, Google Workspace.
Sales & Support Expertise: High-Volume Cold Calling (100+ Dials/Day), Outbound Acquisitions, Lead Qualification,
Explanation of Investment (EOI) Pitching, Inbound Lead Conversion, Consultative Selling, Service Dispatch & Scheduling,
Pipeline Management, High-Volume KPI & SLA Compliance.
Nsikan Essien | Curriculum Vitae | Page 1
Soft Skills: Active Listening, Objection Handling, Persuasion, Resilience, Technical Troubleshooting, Adaptability, Rapid
Workflow Learning, Time Management.
Languages: English (Fluent / C1 Level Proficiency).
Nsikan Essien | Curriculum Vitae | Page 2
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The candidate's resume is posted at https://www.work.ua/resumes/20563183/