Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20572744/

Work experience

Quality manager

from 09.2025 to now (1 year 2 months)
Hugo Technologies, Дистанційно (IT)

• Review and validate operational data and records for accuracy, completeness,
and consistency.
• Identify discrepancies and coordinate clarification or resolution where required.
• Maintain accurate documentation and issue records.
• Collaborate with operational and technical teams to resolve issues

Quality manager

from 09.2025 to 05.2026 (9 months)
RWS Group, Дистанційно (IT)

• Reviewed structured and unstructured information for accuracy, completeness,
and compliance with requirements.
• Identified missing, incorrect, or inconsistent information through systematic
quality checks.
• Maintained accurate review records and project documentation.
• Communicated quality findings and recurring issues to relevant stakeholders.

Data annotator

from 03.2025 to 08.2025 (6 months)
Micro1 - Contract, Дистанційно (IT)

• Reviewed digital and visual data against defined quality requirements.
• Identified incorrect, incomplete, or inconsistent information.
• Maintained accuracy and consistency while working within deadlines.
• Escalated unclear information for further review.

Data annotator

from 07.2023 to 08.2025 (2 years 2 months)
Otaku.Hugo Company Limited, Дистанційно (IT)

• Processed, classified, reviewed, and validated structured and unstructured
information.
• Checked records for accuracy, completeness, and project requirements.
• Identified unclear or inconsistent information and raised issues for review.
• Maintained organised records while working

Customer service manager

from 01.2022 to 11.2023 (1 year 11 months)
Computer Help, Дистанційно (IT)

• Managed customer inquiries, requests, complaints, and service concerns.
• Communicated with customers to provide updates and resolve issues.
01/2022 – 11/2023
• Investigated customer concerns and coordinated appropriate solutions.
• Supported team members with complex customer cases.
• Maintained accurate customer records using digital systems.

Диспетчер

from 07.2021 to 01.2022 (7 months)
Pro Dispatch, Дистанційно (Транспорт, логістика)

• Coordinated driver schedules and delivery stops based on timing, location, and
delivery requirements.
• Communicated with drivers regarding schedules, delivery instructions, and
operational updates.
• Monitored delivery progress and followed up on delays, changes, and unexpected
issues.
• Maintained accurate dispatch records and updated operational information
throughout deliveries.
• Communicated with customers regarding delivery status and schedule changes.
• Used dispatch software and digital communication tools to support daily
transportation operations.

Customer support representative

from 01.2020 to 02.2021 (1 year 2 months)
lifecell, Дніпро (Телекомунікації, зв'язок)

• Handled customer inquiries, service requests, and day-to-day communication.
• Investigated customer issues and provided accurate information and appropriate
solutions.
• Maintained accurate customer records within digital systems.
• Escalated complex issues while maintaining professional communication and
follow-up.
• Developed strong communication, problem-solving, active listening, and conflictresolution skills.

Education

Uzhhorod National University

Medicine, Ужгород
Higher, from 2021 to 2025 (4 years)

Additional education and certificates

Truck Dispatcher

1 month
Certificate

Викладання англійської як іноземної (Teaching English as a Foreign Language - TEFL)

120 hours
Certificate

Knowledge and skills

• Прямий продаж
• Старанність
• Холодний продаж
• Concentration
• Teamwork
• Creativity
• Ability to analyze
• Communicability
• Technical support for users
• Emotional intelligence
• Team management
• Ability to work in multitasking mode
• Keeping personnel records
• PC User
• Language
• Competent oral and written language
• Здатність до навчання
• Чесність
• Уважність
• Адаптивність
• Дисциплінованість
• Ініціативність

Language proficiencies

• English — fluent
• Ukrainian — beginner