Ukraine's #1 job service
Erdoo
Customer support specialist
- Considering positions:
- Customer support specialist, Chat manager, Sales manager, Customer service representative, Logistics manager
- Age:
- 33 years
- City of residence:
- Dnipro
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/20587663/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
ASUWE EVELYN ERDOO
CUSTOMER SUPPORT SPECIALIST
Abuja, FCT, Nigeria | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer support and operations professional with 7+ years of experience across logistics, U.S. customer support,
communications, and media. Experienced in handling customer enquiries, guiding customers through service processes,
coordinating follow-ups, maintaining CRM records, and escalating service issues. Supported 40+ U.S. customers daily and
trained an 8-person team as a Team Lead. Exceeded monthly sales and upselling targets for six consecutive quarters. Strong in
written and verbal communication, documentation, customer problem-solving, and cross-team coordination.
CORE SKILLS
Customer Support & Customer Experience | Customer Enquiry Resolution | Phone, Email & Chat Communication | Case
Management & Follow-up | HubSpot CRM | Customer Onboarding Support | Issue Escalation | Logistics & Shipment Updates |
Documentation & Data Entry | Reporting & Record Accuracy | Team Coaching | Sales Support & Upselling | Microsoft Office
PROFESSIONAL EXPERIENCE
Customer Support & Operations Assistant | Atlas Flow Cargo
Abuja, Nigeria | May 2026 – Present
• Support customers of a UK-focused logistics business with shipment enquiries, booking questions, delivery updates, and
follow-up requests.
• Maintain HubSpot customer records, update contacts, create follow-up tasks, and support customer onboarding and shipping
documentation.
• Coordinate customer updates and escalate delivery, customs, and carrier issues to the relevant internal teams and external
partners.
• Track outstanding enquiries, document next steps, and communicate shipment status to help manage customer expectations.
• Complete customer and shipment data-entry tasks with attention to detail and record accuracy.
Customer Call Support – Team Lead | Outsource Global
U.S. Social Security Prequalification Team | Abuja, Nigeria | February 2019 – June 2026
• Supported 40+ U.S. customers with disabilities per day by explaining service processes and guiding them through
prequalification requirements.
• Exceeded monthly sales and upselling targets for six consecutive quarters, contributing to team revenue and service goals.
• Promoted to Team Lead and trained, coached, and mentored an 8-person team, supporting consistent service delivery and CRM
use.
• Supported performance monitoring and reporting using CRM records and operational data.
• Built customer relationships through active listening, clear explanations, and solution-focused conversations.
Assistant Communications Officer (NYSC) | National Agency for the Control of AIDS (NACA)
Abuja, Nigeria | July 2018 – September 2018
• Wrote 12+ articles for national magazines distributed across Nigeria’s 36 states.
• Supported HIV/AIDS awareness campaigns through social media content, press releases, and stakeholder publications,
including World AIDS Day communications.
ASUWE EVELYN ERDOO | CUSTOMER SUPPORT SPECIALIST Page 1
PROFESSIONAL EXPERIENCE — CONTINUED
Assistant Reporter | Nigerian Television Authority (NTA)
Abuja, Nigeria | October 2017 – July 2018
• Produced 2–3 news packages weekly for broadcast to an audience reported at 1 million+ viewers.
• Conducted 100+ field interviews and supported press-event communications, information gathering, and news production.
Adult Learning Facilitator | FCT Agency for Mass Education
Abuja, Nigeria | March 2016 – September 2017
• Delivered English-language lessons to 200+ adult learners and monitored progress through learner assessments.
• Trained five facilitators and supported consistent delivery of learning activities.
EDUCATION
B.A. Language & Linguistics | Benue State University, Makurdi | 2017
TOOLS & ADDITIONAL STRENGTHS
HubSpot CRM | Microsoft Office | Customer documentation | Performance reporting | Written and verbal communication | Social
media management | Report writing | Problem-solving | Public speaking
ATS KEYWORDS
Customer Support Specialist | Customer Service | Customer Experience | Customer Enquiries | Case Management | Issue
Resolution | Escalation Management | CRM | HubSpot | Customer Onboarding | Customer Retention | Logistics Support |
Shipment Tracking | Documentation | Data Entry | Reporting | Team Leadership | Sales Support | Upselling | Phone Support |
Email Support | Chat Support | Microsoft Office
ASUWE EVELYN ERDOO | CUSTOMER SUPPORT SPECIALIST Page 2
CUSTOMER SUPPORT SPECIALIST
Abuja, FCT, Nigeria | [
PROFESSIONAL SUMMARY
Customer support and operations professional with 7+ years of experience across logistics, U.S. customer support,
communications, and media. Experienced in handling customer enquiries, guiding customers through service processes,
coordinating follow-ups, maintaining CRM records, and escalating service issues. Supported 40+ U.S. customers daily and
trained an 8-person team as a Team Lead. Exceeded monthly sales and upselling targets for six consecutive quarters. Strong in
written and verbal communication, documentation, customer problem-solving, and cross-team coordination.
CORE SKILLS
Customer Support & Customer Experience | Customer Enquiry Resolution | Phone, Email & Chat Communication | Case
Management & Follow-up | HubSpot CRM | Customer Onboarding Support | Issue Escalation | Logistics & Shipment Updates |
Documentation & Data Entry | Reporting & Record Accuracy | Team Coaching | Sales Support & Upselling | Microsoft Office
PROFESSIONAL EXPERIENCE
Customer Support & Operations Assistant | Atlas Flow Cargo
Abuja, Nigeria | May 2026 – Present
• Support customers of a UK-focused logistics business with shipment enquiries, booking questions, delivery updates, and
follow-up requests.
• Maintain HubSpot customer records, update contacts, create follow-up tasks, and support customer onboarding and shipping
documentation.
• Coordinate customer updates and escalate delivery, customs, and carrier issues to the relevant internal teams and external
partners.
• Track outstanding enquiries, document next steps, and communicate shipment status to help manage customer expectations.
• Complete customer and shipment data-entry tasks with attention to detail and record accuracy.
Customer Call Support – Team Lead | Outsource Global
U.S. Social Security Prequalification Team | Abuja, Nigeria | February 2019 – June 2026
• Supported 40+ U.S. customers with disabilities per day by explaining service processes and guiding them through
prequalification requirements.
• Exceeded monthly sales and upselling targets for six consecutive quarters, contributing to team revenue and service goals.
• Promoted to Team Lead and trained, coached, and mentored an 8-person team, supporting consistent service delivery and CRM
use.
• Supported performance monitoring and reporting using CRM records and operational data.
• Built customer relationships through active listening, clear explanations, and solution-focused conversations.
Assistant Communications Officer (NYSC) | National Agency for the Control of AIDS (NACA)
Abuja, Nigeria | July 2018 – September 2018
• Wrote 12+ articles for national magazines distributed across Nigeria’s 36 states.
• Supported HIV/AIDS awareness campaigns through social media content, press releases, and stakeholder publications,
including World AIDS Day communications.
ASUWE EVELYN ERDOO | CUSTOMER SUPPORT SPECIALIST Page 1
PROFESSIONAL EXPERIENCE — CONTINUED
Assistant Reporter | Nigerian Television Authority (NTA)
Abuja, Nigeria | October 2017 – July 2018
• Produced 2–3 news packages weekly for broadcast to an audience reported at 1 million+ viewers.
• Conducted 100+ field interviews and supported press-event communications, information gathering, and news production.
Adult Learning Facilitator | FCT Agency for Mass Education
Abuja, Nigeria | March 2016 – September 2017
• Delivered English-language lessons to 200+ adult learners and monitored progress through learner assessments.
• Trained five facilitators and supported consistent delivery of learning activities.
EDUCATION
B.A. Language & Linguistics | Benue State University, Makurdi | 2017
TOOLS & ADDITIONAL STRENGTHS
HubSpot CRM | Microsoft Office | Customer documentation | Performance reporting | Written and verbal communication | Social
media management | Report writing | Problem-solving | Public speaking
ATS KEYWORDS
Customer Support Specialist | Customer Service | Customer Experience | Customer Enquiries | Case Management | Issue
Resolution | Escalation Management | CRM | HubSpot | Customer Onboarding | Customer Retention | Logistics Support |
Shipment Tracking | Documentation | Data Entry | Reporting | Team Leadership | Sales Support | Upselling | Phone Support |
Email Support | Chat Support | Microsoft Office
ASUWE EVELYN ERDOO | CUSTOMER SUPPORT SPECIALIST Page 2
Similar candidates
-
Customer support specialist
Remote -
Customer support specialist
30000 UAH, Remote, Zhytomyr -
Customer support specialist
Remote, Other countries -
Customer support specialist
18000 UAH, Remote -
Спеціаліст Service Desk
Remote, Dnipro -
Спеціаліст Service Desk
Remote, Kyiv
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/20587663/