Анастасія

ANASTASIIA MISHCHENKO
REMOTE ADMINISTRATIVE, ACCOUNTING & CUSTOMER SUPPORT
Vicenza, Italy | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Detail-oriented multilingual professional pursuing remote administrative, accounting-support, customer-service, and
content-coordination roles. More than five years of experience handling customer payments, transaction accuracy, order records,
inventory, and time-sensitive requests. Brings strong written communication, independent work habits, digital content training,
discretion, and dependable follow-through.
REMOTE & ADMINISTRATIVE SKILLS
• Data Entry & Record Accuracy • Written & Digital Communication
• Payment Processing & Receipts • Customer Support & Problem Resolution
• Content Planning & Creation • Order & Inventory Documentation
• Independent Work & Time Management • Research & Information Organization
• Multilingual Communication • Confidentiality & Professionalism
PROFESSIONAL EXPERIENCE
Olive Garden - Killeen, Texas Aug 2023 - Jan 2025
Server
• Processed cash and credit card payments through the POS system while maintaining accurate guest checks and orders.
• Verified menu selections, modifications, and charges before submitting orders and closing transactions.
• Resolved billing and service concerns professionally in a high-volume environment.
Sheraton Hotel - Poznan, Poland Oct 2021 - Jun 2023
Server & Bartender
• Managed guest orders and payment transactions while delivering service consistent with luxury-hotel standards.
• Followed standardized recipes, service procedures, and health and safety requirements.
• Helped onboard and train new employees, reinforcing accurate procedures and consistent service.
Mlynska 12 Fine Dining / Barchyzna Event Venue - Poznan, Poland May 2021 - Oct 2021
Restaurant & Banquet Server
• Coordinated accurate food and beverage orders with kitchen staff and event managers.
• Supported weddings, private events, and fine-dining service requiring organization and close attention to detail.
Raben Logistics - Poznan, Poland Aug 2020 - Feb 2021
Warehouse Associate
• Picked, packed, and processed customer orders accurately and organized shipments to meet delivery schedules.
• Maintained orderly product handling and supported accurate movement of inventory.
Flowers Paradise - Okhtyrka, Ukraine Jun 2017 - Jun 2020
Floral Designer
• Maintained inventory, organized merchandise displays, and fulfilled custom orders for retail and event clients.
• Worked directly with customers to document requirements and deliver orders accurately and on time.
EDUCATION
Master's Degree in Education Management Feb 2019
Poltava National Pedagogical University - Ukraine
Bachelor's Degree in English Language and World Literature
CERTIFICATIONS
Content Marketing Certification - HubSpot Academy Jun 2026 - Jul 2028
AI and Career Empowerment - University of Maryland, Robert H. Smith School of Business Jun 2026
LANGUAGES
Ukrainian (Native) | Russian (Fluent) | Polish (Fluent) | English (Advanced)