Олег

Oleh Dluhach
Head of IT | Infrastructure, Security & Compliance Leadership

Location: Kyiv, Ukraine
Mobile: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Professional Summary
IT leader with 16+ years in systems administration and 5+ years managing cross-functional IT
organizations spanning support, infrastructure, and security functions for teams of up to 15
people across multi-regional and international operations. Led an information security program
through ISO/IEC 27001 alignment, and built and executed a business continuity strategy —
including backup power infrastructure and operational failover planning — that kept a 600+
person organization running through wartime disruptions across every region of Ukraine.
Managed IT budgets and vendor contracts, negotiated service agreements, and coordinated
infrastructure modernization end-to-end, from network architecture to cloud telephony
migration. Currently building and leading the IT function for a scaling technology company.
Comfortable owning IT strategy end-to-end and translating it for both technical teams and
business stakeholders.

Professional Experience

IT Team Lead / Head of IT
Stepico Games 2025 – Present
• IT Strategy Ownership: Define and execute the company's IT strategy end-to-end, aligning
infrastructure investment and technology roadmap with business priorities for a scaling
studio.
• Infrastructure Architecture: Design and oversee a high-performance network
environment built on Ubiquiti solutions, ensuring reliability and scalability for heavy
GameDev workflows and build systems.
• Team Leadership & ITSM: Lead and mentor the IT department, establishing clear KPIs,
SLA-based service delivery standards, and a continuous improvement culture across
support and infrastructure functions.
• Security & Compliance: Implement security protocols and access management policies to
protect intellectual property and sensitive project data.
• Budget & Vendor Management: Own the IT budget end-to-end, including hardware
procurement, software licensing negotiations, and vendor cost optimization (Microsoft 365,
G Suite, and industry-specific tools).
• Cross-Departmental Synergy: Partner with development and art leads to integrate IT
services into the production pipeline and support business-critical delivery.
• Process Automation: Streamline internal IT operations and inventory management
systems to increase organizational efficiency.

Team Leader IT, Office Management and Logistics
GIZ GmbH (MLG Cluster) 2022 – 2025

• Cross-Functional Leadership: Led a team of 15 people across 3 functions — IT, Office
Management, and Logistics/Events — as a single integrated organization, mirroring a
Support / Infrastructure / Operations structure.
• Business Continuity & Disaster Recovery: Designed and executed a business continuity
strategy — backup power infrastructure (generators + Bluetti systems) and operational
failover planning — that kept the organization running without interruption through wartime
power outages across every region of Ukraine.
• Infrastructure Oversight: Managed the main office (2,500 sqm across 2 floors) plus
regional offices (150–200 sqm each) in every Ukrainian region, including all maintenance,
repairs, and improvements.
• Strategic Planning: Key member of the Cluster Management Board; developed and
implemented operational processes and energy efficiency optimization programs at
organizational scale.
• Vendor & Contract Management: Led and supervised major vendor contract negotiations
(Kyivstar, courier services, lease agreements), managing cost and service-level terms.
• Project Leadership: Coordinated office relocation and the expansion of regional office
lease agreements across all Ukrainian regions.
• Cross-Department Coordination: Facilitated cooperation between Finance and
Procurement teams; maintained networking across a 600+ staff organization with
nationwide regional presence.
• Team Development: Recruited and onboarded new staff, managed promotions, and
maintained high team motivation under challenging wartime conditions.

IT Specialist
GIZ GmbH (U-LEAD with Europe Project, MLG Cluster) 2020 – 2022
• Infrastructure Modernization: Migrated the entire MLG Cluster network — all offices
nationwide — from fragmented legacy hardware to a single, centrally managed UniFi
infrastructure.
• Security & Compliance: Brought cluster IT operations into alignment with internal GIZ
corporate IT standards and supported the organization's ISO/IEC 27001 information
security compliance process, including policy alignment and audit readiness.
• Asset Management: Conducted a full-scale inventory and renewal of the IT equipment
fleet across all cluster offices, establishing accurate asset records and a hardware refresh
cycle.
• Telephony Modernization: Replaced the outdated legacy PBX system with a Kyivstar-
hosted virtual PBX, improving reliability and removing dependency on aging on-site
hardware across multiple office locations.

Senior System Administrator / IT Team Lead
QOS Group 2018 – 2020
• Outsourced IT Services: Delivered outsourced IT infrastructure and support services to
multiple corporate clients, with Bolt as the largest account.
• Office Relocation & Network Design: Led the IT relocation of Bolt's Kyiv office to Unit
City, designing and deploying network infrastructure aligned with the technical and security
requirements of Bolt's Estonian headquarters.

Senior System Administrator
Internet Sales of Ukraine 2014 – 2018
• Cloud Infrastructure: Designed and built one of the first SaaS solutions in Ukraine for
remote, cloud-hosted access to 1C, enabling clients to run accounting and ERP workloads
without on-premise infrastructure.
• Data Center Architecture: Architected the supporting data center environment, including
access control, VPN connectivity, and backup systems for the hosted service.

• Service Reliability: Defined and maintained SLA commitments for the hosted platform,
ensuring uptime and reliability for client-facing infrastructure.

macOS System Administrator
Ukrainian-Lithuanian JV “Eldia” 2009 – 2013
• User Support: Provided Apple Genius-style technical support for end users across
macOS/iOS devices, diagnosing and resolving hardware and software issues.
• Training & Enablement: Trained staff on the Apple ecosystem and best practices,
improving adoption and reducing recurring support requests.
• Troubleshooting & Solutions Research: Served as the go-to specialist for diagnosing
recurring technical issues and researching effective long-term solutions.

Education
Master of Economics (Enterprise Economics, Project Management & Consulting)
Kyiv National Economic University named after Vadym Hetman
Master of Translation (English and German Languages)
Taras Shevchenko National University of Kyiv

Languages
• Ukrainian: Native
• English: Advanced (C1)
• German: Intermediate (B2)

Additional Information
• Driving License: Category B
• Core Competencies: Team leadership, cross-functional project management, stakeholder
communication, infrastructure standardization, process optimization
• Compliance & Resilience Experience: ISO/IEC 27001 information security alignment;
business continuity and disaster recovery planning under wartime operational conditions
(GIZ MLG Cluster, 2020–2025)

Technical Skills
Systems Administration:
• Advanced macOS/iOS and macOS Server administration
• Windows and Windows Server administration
• Linux (Debian/RPM) administration
• VMs (Parallels, VMware)
Network & Infrastructure:
• Network administration (routers, switches, firewalls)
• Ubiquiti, D-Link, SonicWall, Aruba, Ruckus product lines
• VPN, VLAN, IPsec configuration
• L2/L3 network administration
• Advanced WiFi installation and provisioning
• Cloud telephony / virtual PBX deployment (Kyivstar)
• Data center architecture and SLA management

Security & Compliance:
• ISO/IEC 27001 information security framework implementation
• Business Continuity & Disaster Recovery (BCP/DR) planning and execution
• Access management and security policy design
• IT asset and inventory management
IT Service Management:
• ITSM process design, KPI and SLA governance
• IT budget planning, vendor management, and contract negotiation
Cloud & Software:
• G Suite, Microsoft 365
• SAP, 1C, Bitrix, MeDOC
• Software licensing and policy management
• Meeting room hardware/software setup and maintenance
Data Management:
• Data backup solutions (RAID, etc.)
• Hardware procurement and management
• Inventory management systems