Дмитро

Dmytro
Kraievskyi
SUMMARY
I’m a results-driven professional with experience in sales, customer
support, and client relationship management. Strong communication,
problem-solving, and research skills, with the ability to adapt quickly
and learn new processes. Team player with a proactive approach to
challenges and a strong focus on achieving goals.

EXPERIENCE:
SALES MANAGER 2024 - 2026
HealthJoy
Identifying potential clients through online research and social media.
CONTACT:
Reaching out to prospects through calls, emails, and social media.
[open contact info](look above in the "contact info" section)
Understanding client needs and identify opportunities for
[open contact info](look above in the "contact info" section) collaboration.

SKILLS & Presenting our services and explain their value to potential clients.
Managing client relationships from initial contact through onboarding.
STRENGTHS
Coordinating onboarding to ensure a smooth transition for new
Problem-Solving clients
Multitasking Tracking sales activities, follow-ups, and progress toward sales
Flexibility quotas.

CRM Management CUSTOMER SUPPORT AGENT 2021 - 2024
Goal-Oriented HealthJoy

Quick Learner Receiving and processing client’s requests.
Handling incoming chats and calls.
Delivering customer satisfaction
Contacting insurance companies and doctors offices/medical institutions
Handling chats/calls
to receive information/resolve conflicts on behalf of our users (including
Working in a fast-paced environment
medical billing).
Strong Communication Conducting researches to find the best medical provider/facility option
EDUCATION: depending on the client’s requests and preferences.
Working with CRM (Zendesk), Jira, Google platforms, Excel, communicating
TARAS SHEVCHENKO NATIONAL
in Slack.
UNIVERSITY OF KYIV
Substituting team leader and mentoring new hires (as a senior customer
2018 - 2022
Bachelor’s in English philology and support agent).
translation (including French and CUSTOMER SUPPORT AGENT 2020-2021
Spanish languages)
Qualfon
LANGUAGE: Providing customer support across various projects.
English (C1) Handling customer inquiries and requests in accordance with the

French (B2) guidelines (chats & calls).
Maintaining a high level of customer satisfaction.
Spanish (A2)
Consistently achieving the KPIs and performance targets.