Halyna

HALYNA RIPA
International Partnerships | Stakeholder Communication | Coordination
Chernihiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
SUMMARY
International professional with a Master's degree in Comparative Translation and experience across aviation, technology, training and customer success. Skilled at building relationships with international clients and stakeholders, preparing presentations and written materials, and coordinating work across teams and cultures. English C1. Motivated to apply this experience to international partnerships that support Ukrainian initiatives and organisations.
KEY STRENGTHS
• Core skills: International communication, relationship building, presentations and written proposals, coordination of competing priorities, client onboarding, mentoring and training
• Tools: Microsoft Office, Google Workspace, Zoom, Canva, Miro, Jira, Salesforce
• Languages: English (C1), Ukrainian (Native)
• Other: First Aid & CPR Certification; NAJM Award recipient
PROFESSIONAL EXPERIENCE
Cabin Crew Mentor | Wizz Air | Larnaca, Cyprus | Jul 2022 – Sep 2026
• Supported Base Management with recruitment events, candidate assessments and onboarding activities
• Communicated with candidates, management and operational colleagues to support recruitment and the integration of new employees
• Mentored 25+ newly recruited cabin crew, explaining procedures, professional standards and operational requirements
• Built effective working relationships across teams in a fast-paced international environment
• Coordinated competing operational priorities while following established procedures and maintaining accurate documentation
English and Soft Skills Teacher | English4IT | Remote | Nov 2019 – Feb 2022
• Delivered English and professional communication training to 6 groups of IT professionals from international companies, including Provectus and Materialise
• Designed learning materials, Google presentations, scripts and webinars to communicate clearly and meet specific objectives
• Led online speaking clubs and group discussions with professionals from different backgrounds
• Monitored progress through structured reviews, including improvement from A2 to B1 over six months
• Coordinated training schedules, materials and progress documentation while working independently
Customer Care Coach | Cloudbeds | Remote | Feb 2018 – Oct 2019
• Supported international hospitality clients through software implementation and onboarding via written correspondence and video calls
• Coordinated with Product, Technical Support and Customer Success teams to resolve client issues and maintain service continuity
• Managed multiple client cases while balancing client expectations, business priorities and response times
• Created tutorials and knowledge-base materials that supported independent problem-solving
• Gathered client feedback and identified where additional guidance or clearer information was needed
Career Break (Maternity Leave) | 2015 – 2018
Business Class Cabin Crew | Emirates | UAE | 2011 – 2015
• Communicated with passengers and colleagues from diverse cultural and professional backgrounds in a highly international environment
• Coordinated with flight crew, airport authorities and ground-handling teams to support safe and efficient operations
• Managed confidential information and handled sensitive situations with discretion
EDUCATION
Master's Degree in Comparative Translation | Kyiv Institute for Translators | 2009
Bachelor's Degree in English Language and Literature | Chernihiv State T. Shevchenko Teacher Training University | 2008