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Спеціаліст техпідтримки
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- Спеціаліст техпідтримки, операційний менеджер, помічник керівника, диспетчер, спеціаліст по закупівлям, брокер
- City of residence:
- Kharkiv
- Ready to work:
- Remote
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DMYTRO YEVSIEIEV
Prague, Czech Republic | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Profile
Business Excellence and Customer Success-oriented professional with 7 years driving rhythm-of-business governance, executive stakeholder engagement, and cross-functional delivery across a 60+ country, 150 000+ employee organization. Background spans direct external key-account management, sales analytics, and enterprise program governance, building trusted relationships with senior stakeholders, securing formal adoption commitments across 8 delivery zones, and translating business priorities into operating plans and measurable outcomes, including $200K in annual savings from redesigned processes. Native Russian and Ukrainian speaker with C1 English and B2 Czech, based in Prague.
Professional Experience
AB InBev - Global HCM Business Analyst & Transformation Project Lead
Prague, Czech Republic | Jun 2022 – Present
• Develop and execute zone-level adoption plans across 8 delivery zones - translating platform priorities into milestones, sign-off criteria, and measurable go-live outcomes in partnership with zonal directors.
• Act as the primary bridge between business stakeholders and the technical delivery team, running 25-30 stakeholder touchpoints per week to translate business priorities into execution plans and keep delivery aligned with leadership expectations.
• Own rhythm-of-business governance for a global transformation program spanning 60+ countries and 150,000+ employees, leading planning cycles, milestone tracking, and executive-ready reporting from scoping through go-live.
• Led planning and execution of a large-scale platform migration (SAP → Workday), coordinating data migration, systems integration, and technical validation across multiple regions and legal entities.
• Support day-to-day platform operations via ServiceNow, triaging and resolving incidents raised by a 60+ country user base to maintain service reliability.
• Manage delivery through Azure DevOps: writing user stories, processing change requests, and coordinating test cycles across release cycles, use Microsoft 365 Copilot daily to accelerate reporting and analysis.
• Serve as primary point of contact for HR Centers of Excellence, Directors, and VPs, running weekly and monthly business reviews, aligning on scope, risks, priorities, and action tracking through resolution.
• Lead cross-functional risk and readiness analysis for biannual platform releases, converting findings into decision-support materials for leadership.
• Own process documentation, training, and change management, driving adoption of standardized operating practices across a large, distributed user base.
• Identified and redesigned an inefficient core business process end-to-end, delivering $200K in annual savings and reducing manual data entry by 95%.
AB InBev - Key Account Sales Analyst
Kharkiv, Ukraine | Jun 2021 – Jun 2022
• Served as primary point of contact for external key accounts, managing order relationships end-to-end and resolving delivery and order issues to maintain account satisfaction and order accuracy.
• Identified reporting inefficiencies across 14 plants in Eastern Europe and designed a standardized KPI collection tool deployed into production, creating a single source of truth for sales performance tracking across the region, with 40% time savings.
• Improved market-share analytics and reporting consistency, contributing to 20% growth in a key regional market, served as primary analytical support for 13 sales departments, translating raw sales data into commercial insights.
• Delivered a full sales-reporting cadence - daily, weekly, monthly, quarterly, and annual, including CPR reporting - feeding weekly business reviews with commercial leadership and enabling data-driven decisions across 13 sales departments.
AB InBev - Data Exchange Support Specialist
Kharkiv, Ukraine | Oct 2019 – Jun 2021
• Reconciled sales volumes and amounts against delivery invoices across multiple plants - identifying and resolving discrepancies to protect sales data accuracy for commercial reporting.
• Tracked and reconciled accounts receivable/payable positions tied to sales transactions, verifying documentation and escalating unresolved balances to business owners.
• Ensured data integrity and reliable data exchange between internal and external systems underpinning sales and financial reporting.
Skills
• Customer & Stakeholder Success: external key-account management, adoption planning and sign-off, executive relationship management, business reviews
• Cloud & IT Service Management: ServiceNow incident/ticket management, Azure DevOps (change requests, user stories, test coordination), daily use of Microsoft 365 Copilot
• Sales & Business Operations: KPI/scorecard design, market-share & sales performance analytics, rhythm-of-business governance, executive reporting, process standardization
• Tools: Outlook, Service Now, Azure DevOps, Copilot, Power BI, Excel, Word, and PowerPoint for sales and business performance reporting and dashboards
• Enterprise systems: Workday EIB/Studio, cross-system data migration, data validation, reporting
• Program management: cross-functional coordination, portfolio/engagement tracking, technical/business translation
• Change management: documentation, training design, user adoption
• Languages: Russian (native), Ukrainian (native), English (C1), Czech (B2)
Certifications
• Workday HCM for Administrators (2025)
• Google Project Management Foundations (2024)
Education
• Bachelor of International Business (2017 – 2021) - Kharkiv National University of Economics, Ukraine
• Master of International Business (2021 – 2022) - Kharkiv National University of Economics, Ukraine
Prague, Czech Republic | [
Profile
Business Excellence and Customer Success-oriented professional with 7 years driving rhythm-of-business governance, executive stakeholder engagement, and cross-functional delivery across a 60+ country, 150 000+ employee organization. Background spans direct external key-account management, sales analytics, and enterprise program governance, building trusted relationships with senior stakeholders, securing formal adoption commitments across 8 delivery zones, and translating business priorities into operating plans and measurable outcomes, including $200K in annual savings from redesigned processes. Native Russian and Ukrainian speaker with C1 English and B2 Czech, based in Prague.
Professional Experience
AB InBev - Global HCM Business Analyst & Transformation Project Lead
Prague, Czech Republic | Jun 2022 – Present
• Develop and execute zone-level adoption plans across 8 delivery zones - translating platform priorities into milestones, sign-off criteria, and measurable go-live outcomes in partnership with zonal directors.
• Act as the primary bridge between business stakeholders and the technical delivery team, running 25-30 stakeholder touchpoints per week to translate business priorities into execution plans and keep delivery aligned with leadership expectations.
• Own rhythm-of-business governance for a global transformation program spanning 60+ countries and 150,000+ employees, leading planning cycles, milestone tracking, and executive-ready reporting from scoping through go-live.
• Led planning and execution of a large-scale platform migration (SAP → Workday), coordinating data migration, systems integration, and technical validation across multiple regions and legal entities.
• Support day-to-day platform operations via ServiceNow, triaging and resolving incidents raised by a 60+ country user base to maintain service reliability.
• Manage delivery through Azure DevOps: writing user stories, processing change requests, and coordinating test cycles across release cycles, use Microsoft 365 Copilot daily to accelerate reporting and analysis.
• Serve as primary point of contact for HR Centers of Excellence, Directors, and VPs, running weekly and monthly business reviews, aligning on scope, risks, priorities, and action tracking through resolution.
• Lead cross-functional risk and readiness analysis for biannual platform releases, converting findings into decision-support materials for leadership.
• Own process documentation, training, and change management, driving adoption of standardized operating practices across a large, distributed user base.
• Identified and redesigned an inefficient core business process end-to-end, delivering $200K in annual savings and reducing manual data entry by 95%.
AB InBev - Key Account Sales Analyst
Kharkiv, Ukraine | Jun 2021 – Jun 2022
• Served as primary point of contact for external key accounts, managing order relationships end-to-end and resolving delivery and order issues to maintain account satisfaction and order accuracy.
• Identified reporting inefficiencies across 14 plants in Eastern Europe and designed a standardized KPI collection tool deployed into production, creating a single source of truth for sales performance tracking across the region, with 40% time savings.
• Improved market-share analytics and reporting consistency, contributing to 20% growth in a key regional market, served as primary analytical support for 13 sales departments, translating raw sales data into commercial insights.
• Delivered a full sales-reporting cadence - daily, weekly, monthly, quarterly, and annual, including CPR reporting - feeding weekly business reviews with commercial leadership and enabling data-driven decisions across 13 sales departments.
AB InBev - Data Exchange Support Specialist
Kharkiv, Ukraine | Oct 2019 – Jun 2021
• Reconciled sales volumes and amounts against delivery invoices across multiple plants - identifying and resolving discrepancies to protect sales data accuracy for commercial reporting.
• Tracked and reconciled accounts receivable/payable positions tied to sales transactions, verifying documentation and escalating unresolved balances to business owners.
• Ensured data integrity and reliable data exchange between internal and external systems underpinning sales and financial reporting.
Skills
• Customer & Stakeholder Success: external key-account management, adoption planning and sign-off, executive relationship management, business reviews
• Cloud & IT Service Management: ServiceNow incident/ticket management, Azure DevOps (change requests, user stories, test coordination), daily use of Microsoft 365 Copilot
• Sales & Business Operations: KPI/scorecard design, market-share & sales performance analytics, rhythm-of-business governance, executive reporting, process standardization
• Tools: Outlook, Service Now, Azure DevOps, Copilot, Power BI, Excel, Word, and PowerPoint for sales and business performance reporting and dashboards
• Enterprise systems: Workday EIB/Studio, cross-system data migration, data validation, reporting
• Program management: cross-functional coordination, portfolio/engagement tracking, technical/business translation
• Change management: documentation, training design, user adoption
• Languages: Russian (native), Ukrainian (native), English (C1), Czech (B2)
Certifications
• Workday HCM for Administrators (2025)
• Google Project Management Foundations (2024)
Education
• Bachelor of International Business (2017 – 2021) - Kharkiv National University of Economics, Ukraine
• Master of International Business (2021 – 2022) - Kharkiv National University of Economics, Ukraine
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