Олександра

OLEKSANDRA DEMBITSKA
Project Manager Assistant | Client Communication in English | Engineering Background | APM PFQ Certified
Open to full-time remote work (FOP)
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | github.com/OleksandraDee

PROFESSIONAL SUMMARY
Project management candidate with an engineering background and client-facing experience in English. 2.5 years at Multilogin
leading client communications in English, turning client problems into clear, structured tasks for developers, coordinating across
support, QA and engineering to prioritise and track improvements, and maintaining documentation while sustaining 90%+
support KPIs. 2 years as a Software Engineering Intern at Microsoft Ireland, working with engineering teams within Agile sprint
cycles. Requirements gathering training (Business Analysis in IT); APM PFQ certified (planning, workload and risk management),
APM PMQ in progress. Bachelor’s in Computer Science; full professional English.

CORE SKILLS
Client communication: written and verbal client communication in English, clarifying client needs
Requirements: requirements gathering and stakeholder management (Business Analysis in IT); turning client problems into clear
tasks for engineers; systems analysis and design (City & Guilds, Distinction)
Planning & control (APM PFQ): task planning and team workload, deadline tracking, risk identification, project reporting and
documentation
Coordinating engineers: cross-functional coordination with support, QA and engineering; worked within engineering teams at
Microsoft (Agile sprint cycles)
Tools & technical: Jira, Azure DevOps, Google Workspace, Excel, Power BI; C#/.NET, Azure (AZ-900), SQL, Python

PROFESSIONAL EXPERIENCE
Software Engineering Intern | Microsoft Ireland Dec 2022 – Dec 2024 · Dublin (Hybrid)
• Worked on backend code (C#/.NET) for the SharePoint eSignature product within Agile sprint cycles, making contributions
that improved product quality and added new functionality.
• Worked on fixing infrastructure issues, including Azure services and deployment pipelines.
• Used Azure DevOps, Visual Studio, VS Code and GitHub Copilot as core tools; took part in hackathons, workshops and cross-
site events.
Technical Support Representative | Multilogin Jun 2019 – Nov 2021 · Remote
• Led client communications and maintained support documentation, sustaining 90%+ support KPIs.
• Provided technical troubleshooting and structured bug reporting for complex browser-automation software, coordinating
directly with development teams on issue resolution.
• Coordinated across support, QA and engineering to prioritise and track platform improvements.

SELECTED REPORTING PROJECTS
• Cookie Sales Dashboard (Power BI) — interactive dashboard visualising regional sales with KPIs, filters and map visuals.
(GitHub)

VOLUNTEERING
Volunteer | BRAVE1 — Defence Tech Valley 2025 Lviv
• Supported the on-site organisation of Ukraine’s national defence-tech and innovation summit, held under the Ministry of
Digital Transformation. (LinkedIn post)
Volunteer (occasional) | Ukrainian Action in Ireland 2023 – present · Dublin
• Volunteered at the Ukrainian Independent Filmmakers event at Trinity College Dublin (seven short films screened), which
raised funds for a power generator for Ukraine. (LinkedIn post)
• Took part in the Dublin Women’s Mini Marathon (10 km) to raise funds for ambulances for Ukraine. (LinkedIn post)
Interpreter & Peer Support Volunteer | South Dublin Volunteer Centre Aug 2022 – Aug 2023
• Provided Ukrainian–English interpretation for newly arrived Ukrainians at Ireland’s reception centre, alongside informal
emotional support for people dealing with acute stress and displacement.

PROFESSIONAL DEVELOPMENT
• Defence Tech for Non-Technical Specialists — Beetroot Academy (Jun–Jul 2026), certificate
• UA Online MilTech Conference — Lemberg Tech Business School (May 2026), certificate

• Business Analysis in IT — Web Academy (2022): stakeholder management, requirements gathering

CERTIFICATIONS
• APM Project Fundamentals Qualification (PFQ) — Association for Project Management, Jul 2026; APM PMQ in progress
• Microsoft Certified: Azure Fundamentals (AZ-900) — 2024 · IT Specialist in Python (Certiport) — Feb 2026 · CIW JavaScript
Specialist — 2024

EDUCATION
Master’s, Artificial Intelligence and Machine Learning | Neoversity, IT University May 2025 – May 2027 (in progress)
Level 4 Diploma for ICT Professionals | City & Guilds (via Fastrack into IT) Jun 2025 · Ireland
• Project Management (Distinction), Systems Analysis & Design (Distinction), Personal & Professional Development (Merit)
Level 6 Advanced Certificate, Computer Programming | QQI Jun 2025 · Ireland
Bachelor’s, Computer Science and Information Technologies | Khmelnytskyi National University

LANGUAGES
Ukrainian — Native · English — Full professional proficiency · German — Limited working proficiency

ADDITIONAL INFORMATION
Open to full-time remote work (FOP).
Recommendations from three Microsoft colleagues, including the direct manager (Principal Software Engineering Manager,
SharePoint AI), are available on LinkedIn.