Анастасія

ANASTASIIA NAGARAM
Customer Order & Operations Specialist
Kraków, Poland | 578 013 621 | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer-focused operations professional with experience in customer service, administration, order and product
coordination, documentation, compliance, and cross-functional support. Experienced in handling customer requests,
maintaining accurate records, coordinating with internal teams and suppliers, and performing administrative activities
in structured business environments. Hands-on experience with SAP data entry, documentation control, reporting,
product ordering, stock coordination, invoicing, and customer request management. Detail-oriented, reliable, and
comfortable working according to defined procedures, quality standards, deadlines, and business targets.

KEY SKILLS
• Customer Order & Request Management • Customer Service & Customer Data Support
• Order and Product Coordination • SAP Data Entry & Administrative Processing
• Documentation Review & Data Accuracy • Process Compliance & Quality Control
• Cross-Functional Coordination • Customer Issue & Request Resolution
• Product Ordering & Stock Coordination • Invoicing & Reporting Support
• Supplier & Partner Communication • MS Office
• Problem Solving & Attention to Detail • KPI & Service-Level Focus
• Process Improvement • Multilingual Customer Communication

PROFESSIONAL EXPERIENCE
Salon Director | Beauty Business, Kraków, Poland Jan 2022 – Present
• Manage day-to-day business operations, ensuring accurate and timely handling of customer requests and service
requirements.
• Coordinate customer appointments, service information, schedules, stock availability, and operational priorities.
• Manage product ordering, stock levels, supplier communication, pricing, budgeting, and cost control.
• Maintain accurate operational records and ensure activities are completed according to established business
requirements.
• Coordinate with employees, suppliers, customers, and external partners to obtain information required to resolve
operational requests.
• Handle customer issues and exceptions, ensuring appropriate follow-up and timely resolution.
Sales Consultant | Douglas Polska Sp. z o.o., Kraków, Poland Feb 2024 – May 2024
• Processed customer requests and transactions accurately in a high-volume retail environment.
• Verified customer requirements and provided appropriate product and service information.
• Operated point-of-sale and payment systems with a strong focus on transaction accuracy.
• Worked according to company procedures, service standards, and operational controls.
• Coordinated with colleagues to resolve customer queries and support team service targets.
Executive Assistant & Operations Coordinator | SPA Business, Kraków, Poland Dec 2018 – Jan 2022
• Coordinated daily operational and administrative activities, including customer requests, schedules, internal
communication, and service delivery.
• Managed documentation, reporting, invoicing, product ordering, and stock control.
• Coordinated with suppliers and internal team members to obtain information required to complete customer and
operational requests.
• Monitored open requests and followed up with relevant stakeholders to support timely resolution.
• Maintained accurate business information and administrative records and supported workflow improvements.
Legal Advisor | Public Joint-Stock Company UkrPoshta, Kyiv, Ukraine Feb 2016 – Jun 2018
• Provided legal, administrative, and documentation support within a large corporate organization.
• Reviewed business information and documentation for accuracy, completeness, and compliance with internal
requirements.

• Coordinated with different departments to collect information and support resolution of business requests.
• Worked according to established procedures, policies, and compliance requirements.
Legal Advisor | LLC INTER BUSINESS GROUP, Kyiv, Ukraine Feb 2014 – Feb 2016
• Reviewed business documentation and transactions for compliance and operational accuracy.
• Performed data entry and administrative activities in SAP.
• Prepared and maintained internal documentation, reports, policies, and business records.
• Coordinated with contractors, employees, and internal stakeholders to collect and verify required information.
Legal Assistant | LLC INTER BUSINESS GROUP, Kyiv, Ukraine Jun 2012 – Feb 2014
• Prepared and reviewed business and legal documentation.
• Supported daily administrative processing, data handling, and client-related requests.
• Coordinated information between internal stakeholders and external parties.
Assistant to the Head of IT Department | PROVIDNA Insurance Company, Kyiv, Ukraine Sep 2008 – Jan 2009
• Provided administrative and coordination support, including documentation, communication, scheduling, and
internal information exchange.

EDUCATION
Master’s Degree in Civil Law
National Academy of Internal Affairs, Kyiv, Ukraine | Sep 2011 – Jun 2016

LANGUAGES & SYSTEMS
Languages: Ukrainian — Native | Russian — Native | Polish — Upper-Intermediate | English — Intermediate / Upper-
Intermediate
Systems: SAP (Data Entry & Administrative Processing) | MS Office | Point-of-Sale Systems | Reporting & Documentation

ADDITIONAL INFORMATION
Interested in Customer Service, Order Management, Customer Data Management, Sales Administration, and Business
Operations roles. Comfortable working with business procedures, operational controls, service standards, and
performance targets.

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