Ксения

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KSENIA
YAKOVLEVA
WORK EXPERIENCE
JUNE 2026 – August 2026 | Remote
PERSONAL ASSISTANT | CONTENT & TRAVEL COORDINATION
Provided administrative and personal assistance, helping manage daily
tasks, priorities, and ongoing projects. Assisted with content creation,

EDUCATION including researching ideas, planning content, and coordinating materials.
Researched travel destinations, hotels, restaurants, and activities to
develop personalized travel itineraries. Coordinated travel planning,
organized trip details, and researched suitable accommodation and
2025-FEBRUARY 2027 experiences. Conducted online research to identify relevant venues,
UNIVERSITY OF CUSTOMS AND FINANCE services, and opportunities for content creation. Managed multiple tasks
MASTER’S DEGREE simultaneously while maintaining attention to detail and meeting deadlines.
Tax Regulation / Tax Compliance (Education / Coursework):
In-depth study of tax regulation and compliance, including
MARCH 2026 – AUGUST 2026 | REMOTE
national taxation CUSTOMER SUPPORT SPECIALIST — AI COMMERCE COMPANY
systems, tax reporting, and legal frameworks. Analysis of practical Provided customer support in English for US-based customers via chat,
cases, work email, and Discord. Resolved customer inquiries related to payments,
with regulatory documentation, and application of tax rules in refunds, subscriptions, account access, and course/product
access.Troubleshot technical and platform-related issues across tools and
business scenarios.
services including Discord, ToolSuite, Kalodata, and Meta. Investigated
2021-JULY2025 customer cases, identified the root cause of issues, and provided clear
IVAN FRANKO NATIONAL UNIVERSITY OF LVIV step-by-step solutions. Managed refund requests and payment-related
BACHELOR’S DEGREE cases while following internal policies and procedures.Escalated complex
INTERNATIONAL ECONOMICS technical and account-related issues to the relevant teams and followed up
until resolution. Maintained a high level of professionalism and empathy
Comprehensive coursework in economics, marketing, finance, and when handling frustrated or dissatisfied customers. Collaborated with
accounting, internal teams to communicate recurring customer issues and help improve
including analysis of international company case studies and the overall support experience. Worked independently in a fast-paced
collaborative team international environment, managing multiple customer requests and
priorities simultaneously.
projects.
Studied two foreign languages: English and German.
AUGUST 2025 – DECEMBER 2025

SKILLS NESTLE BUSINESS SERVICES LVIV
Junior Accounts Payable Accountant
Processed supplier invoices accurately and in a timely manner in line with
company policies, verified invoices against purchase orders and delivery
Customer Support & Client Relations notes, handled vendor inquiries and resolved payment discrepancies also
• Technical Troubleshooting & Issue Resolution worked with internal teams to ensure correct cost allocation, ensured
• Administrative & Executive Assistance compliance with internal controls and accounting standards
• Travel Planning & Itinerary Coordination
• Content Planning & Marketing Research
• Accounts Payable & Invoice Processing 2024- JULY 2025
• Financial Operations & Vendor Communication MANAGER (HOSPITALITY)
• Process Improvement & Documentation Experienced manager with a background in customer service, staff
• Research & Data Analysis supervision ,and operational control. Skilled in inventory management,
• Project & Task Coordination reporting, and maintaining service standards while ensuring high customer
• Time Management & Prioritization satisfaction. Oversaw daily accounts payable operations, ensuring accuracy,
• Problem-Solving & Critical Thinking compliance, and on-time execution, acted as a key point of contact
• Cross-functional Communication between finance, operations, and suppliers. Identified process gaps and
• AI Tools & Workflow Automation supported continuous improvement initiatives and demonstrated strong
• Microsoft 365 & Google Workspace organizational, time-management, and problem-solving skills. Manager with
• SAP, Discord, ToolSuite & Kalodata experience in operational support and basic marketing coordination.
• Meta Business Tools Assisted with content planning, research, and communication while
• Adaptability & Multitasking ensuring administrative tasks and workflows were handled efficiently
Languages: Ukrainian (Native), English (C1), German (A2)