Павло

PAVLO KURBIN Location: Bratislava, Slovakia
Phone: [open contact info](look above in the "contact info" section)
Logistics, Order Management & Operations Specialist Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Operations and logistics specialist with 2+ years of experience coordinating 50+ weekly LTL/FTL shipments across
the USA and Canada and leading remote operational teams of up to 21 members. Proven expertise in end-to-end
order management, transport documentation (BOL, POD, Rate Confirmations), B2B client and carrier communication,
exception resolution, and KPI/workflow automation in TMS, Airtable, and Google Apps Script.
50+ Weekly Shipments Coordinated |Up to 21 Staff Managed |~25% Error Reduction via Automated KPI
(LTL/FTL) Remotely Workflows

WORK EXPERIENCE
Operations Team Lead — AI Content Production Project (Remote) May 2026 – Sep 2026
Directed daily operations for a remote team of up to 21 virtual assistants, setting task priorities, reallocating
workloads, performing quality control, and approving deliverables in Airtable.
Designed task-weighted KPIs and automated performance and compensation calculations in Airtable and Google
Apps Script, reducing payout errors and delays by ~25% and enabling transparent bonus/penalty tracking.
Interviewed candidates, authored practical onboarding guides and SOPs, and mentored team members on
operational tools and workflows.
Freight Broker & Team Mentor — Clipper Cargo LLC | Armstrong Transport Group Dec 2023 – May 2026
Agent Network
Coordinated ~50 LTL and FTL shipments per week across the USA and Canada, managing order scheduling,
carrier dispatch, and strict pickup and delivery windows.
Maintained accurate order and shipment records in the TMS, preparing Rate Confirmations, verifying Bills of
Lading (BOL), and collecting Proofs of Delivery (POD) for invoicing and compliance.
Built and managed a portfolio of 5–10 active B2B client accounts from scratch, onboarding commercial shippers
including Solar (Pictor Biotech), PackNWood, and solar equipment suppliers.
Trained and mentored 5 new colleagues, creating structured onboarding documentation and assisting in resolving
in-transit shipment exceptions and carrier issues.
Digital Project Coordinator & Multimedia Generalist — Freelance (Project-Based) 2022 – Present
Delivered short-term digital projects (up to 3 months) for fintech startups, indie studios, and online creators,
remotely coordinating client requirements, project timelines, and revision cycles.
EDUCATION
Master’s in Electronic Multimedia Technologies — Simon Kuznets Kharkiv National Oct 2024 – Dec 2025
University of Economics
Focus: Digital production workflows, web systems, and cross-functional project documentation.
Bachelor’s in Publishing and Printing — Simon Kuznets Kharkiv National University of Oct 2020 – Jun 2024
Economics
Focus: Applied programming and algorithms for document workflows, process standardization, and Microsoft Office reporting.
SKILLS, TOOLS & LANGUAGES
Logistics & Orders Order Management | LTL/FTL Shipment Tracking | Transport Documentation (BOL,
POD, Rate Confirmations) | Carrier & Client Onboarding | Exception & Issue Resolution
Operations & Leadership Remote Team Leadership (up to 21 staff) | KPI Design & Reporting | Workflow
Automation | SOP Documentation & Mentoring | B2B Customer Communication
Software & Tools TMS (Transport Management Systems) | Airtable | Google Apps Script | Google Sheets |
Microsoft Office (Excel, Word) | DAT | Sylectus
Languages English: Professional Working Proficiency | Ukrainian: Native | Russian: Native