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Поліна
Head of L&D department
- City:
- Kyiv
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POLINA TADZHY
LEARNING & DEVELOPMENT | TALENT DEVELOPMENT | PERFORMANCE IMPROVEMENT
Kyiv, Ukraine • [open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section)
PROFESSIONAL PROFILE
Learning & Development professional with 5 years in a global SaaS environment and earlier aviation training and operational leadership experience. Skilled in employee onboarding, team and individual mentoring, learning needs analysis, performance coaching, training content development, and stakeholder partnership. Combines data-driven development practices with hands-on leadership of multicultural teams. Interested in scaling L&D practices within Ukrainian Defense Tech.
CORE CAPABILITIES
Onboarding & Employee Development • Learning Needs Analysis • Mentoring & Coaching • Individual Development Plans • KPI / QA / CSAT Analysis • Training Effectiveness • Stakeholder Collaboration • Training Content Design • Cross-Cultural Team Leadership
PROFESSIONAL EXPERIENCE
WIX | Customer Care Mentor | 2024–2026
• Delivered and improved onboarding, technical training, and mentoring for internal customer support experts and external partner teams, including TaskUs Colombia.
• Partnered with Team Leads to identify team-wide and individual capability gaps, prioritize development needs, and tailor coaching plans.
• Independently identified development needs using quality reviews and KPI trends; also supported employees referred by team leaders.
• Created original training resources, presentations, and exercises; adapted established learning programs to evolving product and team needs.
• Monitored progress through QA, CSAT, knowledge assessments, and individual/team performance trends; refined coaching based on outcomes.
WIX | Customer Care Expert | 2021–2024
• Resolved complex SaaS product and website troubleshooting issues, developing strong technical fluency and customer-focused communication.
EMIRATES | Cabin Supervisor | 2013–2019
• Led multicultural cabin crews, coordinated operational briefings and service delivery, coached team members, and upheld safety standards.
EMIRATES | Safety & Emergency Procedures (SEP) Part-Time Trainer | 2017–2019
• Facilitated classroom and practical safety training for groups of 10–20 crew members; supported learning assessments and skills readiness.
EDUCATION
Master’s Degree, English Language and Literature | National University of Ostroh Academy | 2003–2009
TOOLS & LANGUAGES
Tableau, Jira, Monday.com, Calabrio, Canva, Padlet, Slack, Google Workspace | Ukrainian: Native • English: Fluent
LEARNING & DEVELOPMENT | TALENT DEVELOPMENT | PERFORMANCE IMPROVEMENT
Kyiv, Ukraine • [
PROFESSIONAL PROFILE
Learning & Development professional with 5 years in a global SaaS environment and earlier aviation training and operational leadership experience. Skilled in employee onboarding, team and individual mentoring, learning needs analysis, performance coaching, training content development, and stakeholder partnership. Combines data-driven development practices with hands-on leadership of multicultural teams. Interested in scaling L&D practices within Ukrainian Defense Tech.
CORE CAPABILITIES
Onboarding & Employee Development • Learning Needs Analysis • Mentoring & Coaching • Individual Development Plans • KPI / QA / CSAT Analysis • Training Effectiveness • Stakeholder Collaboration • Training Content Design • Cross-Cultural Team Leadership
PROFESSIONAL EXPERIENCE
WIX | Customer Care Mentor | 2024–2026
• Delivered and improved onboarding, technical training, and mentoring for internal customer support experts and external partner teams, including TaskUs Colombia.
• Partnered with Team Leads to identify team-wide and individual capability gaps, prioritize development needs, and tailor coaching plans.
• Independently identified development needs using quality reviews and KPI trends; also supported employees referred by team leaders.
• Created original training resources, presentations, and exercises; adapted established learning programs to evolving product and team needs.
• Monitored progress through QA, CSAT, knowledge assessments, and individual/team performance trends; refined coaching based on outcomes.
WIX | Customer Care Expert | 2021–2024
• Resolved complex SaaS product and website troubleshooting issues, developing strong technical fluency and customer-focused communication.
EMIRATES | Cabin Supervisor | 2013–2019
• Led multicultural cabin crews, coordinated operational briefings and service delivery, coached team members, and upheld safety standards.
EMIRATES | Safety & Emergency Procedures (SEP) Part-Time Trainer | 2017–2019
• Facilitated classroom and practical safety training for groups of 10–20 crew members; supported learning assessments and skills readiness.
EDUCATION
Master’s Degree, English Language and Literature | National University of Ostroh Academy | 2003–2009
TOOLS & LANGUAGES
Tableau, Jira, Monday.com, Calabrio, Canva, Padlet, Slack, Google Workspace | Ukrainian: Native • English: Fluent
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The candidate's resume is posted at https://www.work.ua/resumes/20659198/