Yuliia

Yuliia Nesterenko
HR Manager | Resource Manager

Remote | Wroclsw, Poland [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

SUMMARY
HR Manager with 4+ years of experience in IT, supporting 80+ specialists in a company of 600+ people.
Combines resource management and HR: staffs developers on projects together with project managers
and sales, and owns the full employee lifecycle from onboarding to offboarding. Takes part in hiring
through workforce planning, job descriptions, and interviews with developer candidates, and works
closely with the recruitment team. Builds and improves HR processes from scratch, including onboarding,
1:1s, and an internship program. Handles many operational tasks at once, works independently, and keeps
data, documentation, and reports accurate in HRM systems, CRM, Excel, and Google Workspace.

KEY SKILLS
Resource Management & Staffing Performance Review & Development Plans
Employee Lifecycle HR Process Building & Improvement
HR Generalist Operations Coordination with PMs, Sales & Management
Hiring Support & Candidate Interviews HR Documentation, Surveys & Reporting
Onboarding, Probation & 1:1 Meetings HRM Systems & Google Workspace

TOOLS
Zoho People MS Excel
CRM MS Word
Jira Google Workspace
Confluence AI tools

EXPERIENCE
HR Manager| Resource Manager
CHI Software - Remote
December 2021 - October 2026
Staffed developers on projects by matching skills and availability to requests from project managers
and sales.
Communicated with project managers and sales about open vacancies and project issues, worked
closely with the recruitment team, and kept the CRM system up to date.
Maintained the department timesheet, adjusted payment data when changes occurred, prepared
worked-hours reports for invoicing and sales, and sent monthly payroll data to accounting.
Managed the full employee lifecycle from onboarding to offboarding, including exit interviews,
employee surveys, and analysis of the reasons people leave.
Built an onboarding process with a welcome email, handbook, and 30/60/90 plan, which improved
the probation success rate.

Held regular 1:1 meetings, spotted burnout and retention risks early, and helped people stay
motivated and productive.
Standardized the 1:1 framework and automated reminders in Zoho People.
Took part in annual hiring and workforce planning, wrote job descriptions, and worked closely with
the recruitment team.
Interviewed developer candidates and assessed their communication, motivation, and team fit.
Coordinated performance and salary review cycles using a skill matrix and built individual
development plans.
Launched an internship program from scratch together with the CTO, introduced a buddy system, and
organized monthly online team meetings and webinars.
Created and maintained HR guides, policies, and a candidate handbook in Confluence and SharePoint.
Prepared HR reports on turnover, retention, headcount, and probation success rate in Excel and
Google Sheets.

Fuel Station Operator
Staff Consult LLC - Kharkiv, Ukraine
June 2015 - January 2019
Managed daily operational workflows and financial reporting.
Ensured compliance with internal standards and quality procedures.
Handled complex client situations and supported operational efficiency.

Beauty Salon Administrator
Bomond Beauty Salon - Kharkiv, Ukraine
September 2012 - May 2015
Planned and optimized staff schedules and workload.
Monitored financial indicators and sales performance.
Improved day-to-day operational processes.
Sales Consultant
World of Sheepskin Coats & Leather - Kharkiv, Ukraine
October 2010 - July 2012
Achieved sales targets within premium customer segment.
Maintained high standards of customer service and quality control.

LANGUAGE
Ukrainian - Native
English - Intermediate

CERTIFICATIONS
HR Manager Course
12 Management Best Practices

EDUCATION
Specialist Degree - Accounting & Audit
O. M. Beketov National University of Urban Economy in Kharkiv
2010 – 2014