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Support agent
- City of residence:
- Lutsk
- Ready to work:
- Remote
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YEVHENIIA LIALIUHA Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
CUSTOMER SUPPORT SPECIALIST Location: Lutsk, Ukraine
PROFESSIONAL SUMMARY
CORE SKILLS
Customer Support Specialist with hands-on experience in omnichannel
Omnichannel Support communications, CRM systems, and high-volume data management. Strong legal
background ensuring exceptional attention to detail and compliance. Adept at resolving
Live Chat & Email
client inquiries efficiently and maintaining high customer satisfaction.
CRM Systems
WORK EXPERIENCE
Data Entry & Audit
Customer Support Agent 2023 – Present
Ticket Escalation
IT & Digital Services
Client Onboarding Provide prompt customer assistance via live chat and email channels.
Documentation Identify, document, and report technical issues and software bugs to developers.
Maintain documentation and FAQs to improve client query resolution times.
SOFT SKILLS Account Manager 2022 – 2024
Active listening & empathy US Healthcare & Medical Clinic
Problem-solving mindset Processed large volumes of complex patient data and records in CRM systems.
Fast learner & adaptable Managed specialized medical documentation and compliance requirements.
Stress resistance Communicated with US clients, effectively resolving inquiries in a fast-paced workflow.
Detail-oriented Sales Entrepreneur 2013 – 2022
Retail & Customer Operations
LANGUAGES
Managed client communications, sales cycles, logistics, and supply planning.
English: Upper-Inter. Handled complaints and returns professionally, building strong customer trust.
(Specialized)
Ukrainian: Native Notary Assistant 2015 – 2017
Legal Services
EDUCATION Managed legal registries, documentation, and client communication with 100%
accuracy.
Lesia Ukrainka Volyn National
Univ. Prepared official legal paperwork while maintaining high standards of data privacy.
Major in Law
2006 – 2011
Accounting & Auditing
Certificate in Auditing
2011
Lutsk School No. 1 / No. 5
Specialized English Education
1994 – 2005
Yevheniia Lialiuha — Resume Customer Support Specialist
Email: [
CUSTOMER SUPPORT SPECIALIST Location: Lutsk, Ukraine
PROFESSIONAL SUMMARY
CORE SKILLS
Customer Support Specialist with hands-on experience in omnichannel
Omnichannel Support communications, CRM systems, and high-volume data management. Strong legal
background ensuring exceptional attention to detail and compliance. Adept at resolving
Live Chat & Email
client inquiries efficiently and maintaining high customer satisfaction.
CRM Systems
WORK EXPERIENCE
Data Entry & Audit
Customer Support Agent 2023 – Present
Ticket Escalation
IT & Digital Services
Client Onboarding Provide prompt customer assistance via live chat and email channels.
Documentation Identify, document, and report technical issues and software bugs to developers.
Maintain documentation and FAQs to improve client query resolution times.
SOFT SKILLS Account Manager 2022 – 2024
Active listening & empathy US Healthcare & Medical Clinic
Problem-solving mindset Processed large volumes of complex patient data and records in CRM systems.
Fast learner & adaptable Managed specialized medical documentation and compliance requirements.
Stress resistance Communicated with US clients, effectively resolving inquiries in a fast-paced workflow.
Detail-oriented Sales Entrepreneur 2013 – 2022
Retail & Customer Operations
LANGUAGES
Managed client communications, sales cycles, logistics, and supply planning.
English: Upper-Inter. Handled complaints and returns professionally, building strong customer trust.
(Specialized)
Ukrainian: Native Notary Assistant 2015 – 2017
Legal Services
EDUCATION Managed legal registries, documentation, and client communication with 100%
accuracy.
Lesia Ukrainka Volyn National
Univ. Prepared official legal paperwork while maintaining high standards of data privacy.
Major in Law
2006 – 2011
Accounting & Auditing
Certificate in Auditing
2011
Lutsk School No. 1 / No. 5
Specialized English Education
1994 – 2005
Yevheniia Lialiuha — Resume Customer Support Specialist
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The candidate's resume is posted at https://www.work.ua/resumes/20660800/