Софія

Sofiya Smagina
Mob: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Objective

Over fifteen years of experience in the cargo transportation industry. Thirteen years of experience in the World of Aviation on the positions ranging from OPS (PAX&Cargo), loadmastering/flight management with experience of flying to Commercial (Route Management/Network Planning/Capacity Management).

Strong but flexible leader, with lots of training experience. I have experience of creating departments from the scratch. I’m professional, experienced, talented, highly-motivated asset for the Company, oriented on results and passionate about cargo transportation in general and aviation in particular. I work to make everything function properly and with the max efficiency for the business. I solve problems and give solutions rather than create ones. I enjoy challenges with a high level of creativity and energy as well as flexibility. I’m able to work with large amount of information and find solutions in fast-changing environment.

Personal Details

DOB: 08/02/1984
Nationality: Russian
Location: Kyiv, Ukraine
Languages: English, Russian, Ukrainian

Education

Southern Federal University (former Rostov State University), Faculty of Chemistry, Associate Degree in Chemistry

Experience

March 2021 – current MigWay Inc, Logistics Manager

Professional Achievements

• Establishing, implementing and optimizing internal processes for the department and Company in general;
• Defining job responsibilities as well as the role and position of the department in the Company;
• Establishing maintenance planning and optimizing shop workflow;
• Establishing interaction processes (Who Does What) between departments (Sales, Ops and Maintenance) to ensure smooth operation and maximize profit for the Company;
• Establishing and development of the corporate culture and ethics;
• Training of the newcomers;
• Ensure all activities of the department act at the Company’s best interest.

April 2018 – May 2019 Airbridge Cargo Airlines, Revenue&Capacity Control Manager (Central group)

Professional Achievements

• Establishment of load/revenue forecasting principles from the regions in order to ensure proper control over the revenue and empty capacity of the flights;
• Optimization of FS capacity on the flights between the regions, in order to avoid empty positions and revenue loss on the flights;
• Organization of information exchange and interaction between HQ and regions in order to ensure proper communication for the business;
• Defining the role and position of the Central group in the Company, in order to ensure the best possible efficiency for the business.

June 2016 – April 2017 Qatar Airways Cargo, Lead Freighter Route Management Officer

Professional Achievements

• Number of cancellations forced due to schedule disruptions is reduced by 80% ( saved revenue is around USD2,660,000 per year)

• Revenue loss due to schedule disruptions is reduced by 90% (around USD1,800,000 of saved revenue per year)

• Number of additional flights planned on existing schedule is increased by 60% (around USD4,200,000 of additional revenue per year)

• Underload due to unsuitable schedule is reduced by 80% (around USD3,600,000 of additional revenue per year)

• Number of planned charters on existing schedule is increased by 60% (around USD3,600,000 of additional revenue per year)

August 2014 – May 2016 Qatar Airways Cargo, Freighter Route Management Officer

September 2012 – July 2014 Qatar Airways Cargo, Cargo Freighter Coordinator

Responsibilities

Here are just some of routine aspects (but not limited):

a. People Management:

• Managing team of three members, training/couching and supervising them for the best professional and personal growth as well as excellence of entire team;
• Developing and maintaining healthy atmosphere within the team and relations with other departments for the best possible joint work
• Design and implementation of development plan for each team member based on their personalities and work requirements;
• Design and implementation of trainings and workshops for the team
• Design and implementation of lay-outs/easy-reference materials for the team

b. Commercial support and facilitation of scheduled and ad-hoc operation:

• Planning, development and implementation of future schedule by interface with Network Planning, Charter Desk, Revenue Management and network
• Forecasting, identifying and resolving commercial as well as operational problems and clashes on current and future schedule based on characteristics and conditions of the local markets
• Manage freighter capacity to ensure maximal profit for the Company and finding schedule solutions for charters respecting current schedule
• Holidays forecast and workout of alternatives; commercial analysis of current situation and implementation of changes if required
• Research on routing and commercial feasibility of new sectors/combinations;
• Forecast and calculation of flight profitability
• Research work on cost/revenue optimization
• Data collection for routine calculations of flight profitability by interface with Pricing, Business Analysis and Network Planning teams
• Support of charter execution in coordination with OCC, Charter Desk, Revenue Management and network

c. Operational support and recovery of the schedule:

• Forecasting, identifying, resolving and preventing operational disruptions, including research and update on airport curfews, NOTAMS and other restrictions
• Urgent design and implementation of recovery plans in case of operational/technical disruptions for the best possible commercial outcome for the Company

d. Aeropolitical support of the scheduled and ad-hoc operation and charters:

• Coordination on slots/landing approvals with local CAA and representatives
• Development of relations with airports and authorities for slot improvement and reduction of timeframe for obtaining landing approvals

e. Operational and financial support and facilitation of charter and ad-hoc operations:

• Facilitation of customer’s requirements in coordination with Operations
• Research/negotiations on GH with airports and GHA (facilities, equipment, services, pricing etc)
• Invoicing and billing of charter operations

September 2010 – September 2012 Airbridge Cargo Airlines, Loadmaster/Ground Operations and Cargo Controller

Achievements

• Creator and user of the app for generating and reformatting standard SITA format text messages out on charter flights (coded on Ruby)

Responsibilities

Supervision and facilitation of scheduled and charter flights in base and non-base airports, including loadmaster/flight manager functions (but not limited):

• Load planning (including DGR and non-standard cargo items)
• Supervision of build-up and GH activities
• Preparing weight & balance documentation
• Operating and troubleshooting cargo handling system (B742/3/4/8F/SF)
• Calculation of lashing and shoring of non-standard items
• Customs clearance of cargo
• Operations with cash in non-base airports
• Crew briefing
• Invoicing and billing of charter operations
• Development and implementation of projects on cost optimization

February 2006 – July 2009 International Domodedovo Airport DME, Ground Operations Controller

Achievements

• Established good relations with contracted Airlines;
• Contributed to establishment of newly coming Airlines from GHA perspective;
• Worked on GH process and procedure development for contracted Airlines (airport specific);
• Was one and only personnel in Russia licensed by BA and LH at the same time

Responsibilities

Coordination and supervision of all ground activities during turnaround ensuring safety & security standards, timelines and OTP (but not limited):

• Supervision of passenger activities
• Supervision of loading and offloading
• Preparation of flight W&B documentation (including both computerized and manual loadsheets)
• Calculation/supervision of lashing/restraining of live animals and non-standard items
• Marshaller functions (aircraft pushback supervision)
• De/icing procedures control (including calculation of fluid’s percentage and application)
• Operation of airbridge
• Crew briefing
• Interaction with Customs and Immigration
• Representative functions for Airlines

Aircraft types handled: B-732/3/4/5/6/7/8, 742/3/4/8F, 752/3, 762/3, A300-600/310/319/320/321, F-70/100.

Trainings

Qatar Airways Five Star Leadership Advanced Course
Qatar Airways Five Star Leadership Foundation Course
Qatar Airways Basic Tariff Course
Qatar Airways Warehouse Course & Dangerous Goods cat.8
Air Cargo Germany Mass&Balance Training
Air Cargo Germany Dangerous Goods cat.10 Training
Air Cargo Germany Loadmaster Training
Airbridge Cargo Weight & Balance Training for Boeing-748
Airbridge Cargo Weight & Balance Training for Boeing-742/3/4
Airbridge Cargo Dangerous Goods Cat. 10 Training
Airbridge Cargo Warehouse &DG Cat.7, 8 Training
Airbridge Cargo A/C Emergency Equipment Training
Airbridge Cargo Loadmaster Training
British Airways TRC & Load Master Training
British Airways Dangerous Goods Training
British Airways Push-Back & Marshalling Training
British Airways Deicing Training
Lufthansa Operations Controller Training
Lufthansa Dangerous Goods Training
Lufthansa Deicing Training
Asiana Weight & Balance Training for Boeing-747
El-Al Weight & Balance Training
Avia Business School Weight & Balance Course

Interests

Travel, reading, music, computer programming